Issue
The machine does not work or the job is interrupted and the message <LOAD PAPER> appears on the display.
Cause and Solution
•If the paper cassette or multi-purpose tray is empty, the message <LOAD PAPER> appears on the display. Check if the paper is properly loaded in the paper cassette or multi-purpose tray.
For the instructions on how to load paper, see "
Loading Paper into the Paper Cassette" or "
Loading Paper in the Multi-Purpose Tray."
•Even if paper is loaded, when printing a received document or printing a report or list, this message appears if the paper size is not appropriate for printing a report or list. This error message appears with one of the messages below.
<CHANGE REG'D SIZE/ -> PAPER SETTINGS>
<CANNOT PRINT RX DATA>
Load paper correctly into the paper cassette or multi-purpose tray, then press [OK].
For reports or lists, set the paper size to <A4>, <B5>, <OFICIO>, <BRAZIL-OFICIO>, <MEXICO-OFICIO>, <GOVERNMENT-LETTER>, <GOVERNMENT-LEGAL>, <FOOLSCAP>, <LTR>, or <LGL>, and then load paper of the same size.