Cannot Send a Fax

Last Updated : 11-Dec-2008
Issue Number : 8200381100

Issue

Cause and Solution

Check 1: Is the power turned on?

You cannot send faxes if the power is turned off. Press the ON button to turn the power on.
If you disconnected the power cord without turning off the power (the Power lamp is lit), reconnecting it turns on the power automatically.
If you disconnected the power cord after pressing the ON button to turn off the power (the Power lamp is not lit), reconnect it, then press the ON button to turn on the power.
If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved.

A:ON button (Power lamp)

B:In Use/Memory lamp

Check 2: Is the document being sent from memory?

When the In Use/Memory lamp is flashing, another document is being sent from memory. Wait until the machine finishes sending it.

Document Stored in Memory

In the following cases, the machine is not able to print the received fax and will automatically store the fax in its memory.

See[Document Stored in Memory]

Check 3: Is the telephone line connected to the External Device Jack?

Reconnect it to the Telephone Line Jack. If you still cannot send a fax, there is a problem with the telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter.

-> [ Confirming the Telephone Line Connection ]

Check 4: Is the telephone line type set correctly?

Check the telephone line type setting and change it as necessary.

-> [ Confirming the Telephone Line Connection ]

Check 5: Is Hook key setting set to Disable? (MX860 series)

When you send a fax manually, dial the number with Hook key setting set to Enable, or dial the number using the telephone connected to the machine.

Check 6: Is Dial tone detect set to ON?

Resend the fax after a while. If you still cannot send the fax, set Dial tone detect to OFF.

Check 7: Is the fax number registered correctly for speed dialing?

Make sure that the fax number is registered correctly for speed dialing.

-> [ Registering Recipients for Speed Dialing ]

Check 8: Does an error occur during transmission?

Check the LCD for an error message.

-> [ A Message for Faxing Is Displayed on the LCD ]

Print the Activity report and check for an error.

Check 9: Is the telephone line connected correctly?

Check that the telephone line is connected correctly to the proper jack. If so, then there is a problem with your telephone line. Contact your telephone company.

Confirming the Telephone Line Connection

For the basic connection of the machine, refer to the printed manual: Getting Started. This guide describes other typical connection.

The machine cannot send/receive faxes if the connection is incorrect. Connect the machine correctly.

See[Confirming the Telephone Line Connection ]

Check 10: Is the document loaded properly?

Remove the document, then reload it on the Platen Glass or in the ADF.

Check 11: Does a printer error occur?

Check the error message on the LCD, then resolve the problem.

-> [ An Error Message Is Displayed on the LCD ]

If you are in a hurry, press the Stop button to close the message, then send the fax.