Paper Does Not Feed Properly

Last Updated : 02-Jul-2009
Issue Number : 8200533700

Issue

Cause and Solution

Check 1: Make sure of the following when you load paper.

When loading two or more sheets of paper, flip through the paper before loading.

When loading two or more sheets of paper, align the edges of the sheets before loading.
When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit. However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.
Always load the paper in portrait orientation, regardless of the printing orientation.
Paper should be loaded print side facing UP in the Rear Tray, use the Paper Guides to align the paper.

-> "Media Types You Can Use"

Check 2: Check to see if the paper you are printing on is too thick or curled

Loading Paper

See[Loading Paper ]

Check 3: Make sure of the following when you load envelopes.

When printing on envelopes, refer to "Loading Envelopes", and prepare the envelopes before printing.

Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.

Check 4: Make sure that there are no foreign objects in the Rear Tray

If the paper tears in the Rear Tray, see "Paper Jams" to remove it.

If there are any foreign objects in the Rear Tray, be sure to turn off the machine, unplug it from the power supply, then remove the foreign object.