Back of the Paper Is Smudged
10-Jun-2011
8201143500
Solution
Perform the Bottom Plate Cleaning to clean the inside of the machine.
REFERENCE
When performing borderless printing, duplex printing, or too much printing, the inside may become stained with ink.
Remove stains from the inside of the machine. If the inside of the machine becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly.
IMPORTANT
Do not perform any other operations while performing the Bottom Plate Cleaning.
You need to prepare: a sheet of A4 or Letter-sized plain paper*
* Be sure to use a new piece of paper.
1. Make sure that the power is turned on.
2. Open the paper output tray gently, and open the output tray extension.
IMPORTANT
- If the inner cover is open, close it.
3. Clean the inside of the machine.
(1) Select 
Setup on the HOME screen.
Setup on the HOME screen.The setup menu screen will appear.
(2) Select 
Maintenance, then touch the OK button.
Maintenance, then touch the OK button.The Maintenance screen will appear.
(3) Select Bottom plate cleaning, then touch the OK button.
The confirmation screen will appear.
(4) Select Yes, then touch the OK button.
(5) Follow the message to remove any paper from the rear tray, then touch the OK button.
(6) Follow the message to fold a single sheet of A4 or Letter-sized plain paper in half widthwise, unfold the paper, then touch the OK button.
(7) Follow the message to load only this sheet of paper in the rear tray with the open side facing you, then touch the OK button.
Load the paper (A) after unfolding it.
The paper cleans the inside of the machine as it feeds through the machine.
Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom Plate Cleaning again.
(8) When the completion message appears, touch the OK button.
The screen will return to the Maintenance screen.
If the problem is not resolved after performing cleaning again, the protrusions inside the machine may be stained. Clean them according to instructions.
-> Refer to [ Cleaning the Protrusions inside the Machine ] within this webpage.
REFERENCE
- When performing Bottom Plate Cleaning again, be sure to use a new piece of paper.
- Touch the HOME button to exit Setup and display the HOME screen.
IMPORTANT
- Be sure to turn off the power and disconnect the power plug before cleaning the machine.
You need to prepare: cotton swab
If the protrusions inside the machine are stained, wipe off any ink from the protrusions using a cotton swab or the like.
