Solution
When the printer cannot continue printing for some reason (an error status), the printer beeps, the Message indicator comes on, and an error message that indicates the description of the error appears in the display. A Warning message appears in the display when the printer requires some remedy (a warning status) although the job is not affected.
If either of these messages appears, perform the following procedures according to the message.
NOTE
- When multiple warnings are occurring at the same time, the Warning messages appear by rotation.
- When the printer is in error status and warning status at the same time, the Warning message does not appear.
- Even when a message with (Warning Message) appears (when the printer is in a warning status), the printer does not stop printing.
- For a message with the <Auto Error Skip> mark, you can skip the error by pressing [Online] and continue printing. However, part of the print data may be missing or it may not be printed properly. When you want to stop the process, perform a soft reset to eliminate the cause of the error, press [Online], and then print again. Also, you can automatically skip the errors to which this mark is attached by setting AUTO ERROR SKIP in the SETUP menu to ON.
<E nnn-nnnn> ("n" represents a number)
<Cause>
A problem has occurred inside the printer.
<Remedy>
Solve the problem following the instructions of "Service Call Display" in "Chapter 8 Troubleshooting" in User's Guide in the CD-ROM supplied with the printer.
<Cause 1>
The optional paper feeder is not installed properly.
<Remedy>
Turn the power OFF, install the paper feeder properly, and then turn it ON again.
<Cause 2>
The optional paper feeder is installed or removed when the printer is ON.
<Remedy>
Turn the power OFF, install or remove the paper feeder, then turn the printer ON again.
<Cause 3>
The connector of the optional paper feeder is disconnected.
<Remedy>
Turn the printer OFF, unplug the power plug from the AC power outlet and contact your local authorized Canon dealer.
<Cause 4>
A paper feeder that is not for this printer is installed.
<Remedy>
Turn the power OFF, install the paper feeder for this printer, and then turn it ON again.
<Cause>
Paper of the size specified in the application is not loaded in the paper source (in all the paper sources when PAPER SOURCE is set to AUTO; in the specified paper source when the setting is fixed).
<Remedy 1>
Refill or load paper.
<Remedy 2>
Press [Feeder Selection], then select other paper source for the same paper size or larger paper size.
[Selecting a Paper Source]
<Cause>
The front cover is open.
<Remedy>
Close the front cover firmly. If the printer is not online, press [Online].
<Cause>
Paper is jammed inside the printer
<Remedy>
Remove the jammed paper and set the paper cassette and covers to the original position. If the printer is not online, press [Online].
[Paper Jams]
IMPORTANT
- If paper jams have occurred at multiple areas at the same time, the areas appear in the display by rotation.
- If you have removed the jammed paper without opening any cover, be sure to open and close the front cover once, and then press [Online].
<Cause>
The toner cartridge is not installed or installed improperly.
<Remedy>
<Cause>
Paper of the size or type that cannot be fed from the multi-purpose tray or paper cassette is specified.
<Remedy 1>
If a paper source is specified, press [Feeder Selection], then set PAPER SOURCE to AUTO.
<Remedy 2>
Press [Feeder Selection], select a paper source from which paper of the specified size or type can be fed, then load paper.
<Remedy 3>
Specify the settings for STD PAPER SIZE and STD PAPER TYPE in the FEEDER MENU options in the SETUP menu to the size or type of paper that can be loaded in the paper source.
<Remedy 4>
Press [Online], then print from the currently selected paper source. However, this may result in deterioration in print quality.
<1H CHK TNR CONN.> (Warning Message)
<Cause>
There is a possibility that the toner cartridge is not installed properly.
<Remedy 1>
Remove the toner cartridge, then reinstall it properly.
<Remedy 2>
If <1H CHK TNR CONN.> appears and there is a problem with the print quality even after applying the Remedy 1, remove the toner cartridge and replace it with a new one.
[Replacing the Toner Cartridge]
<23 DOWN.MEM.FULL> <Auto Error Skip>
<Cause>
The memory for registering macro and custom characters has run out and overflowed.
<Remedy 1>
The printer continues printing by pressing [Online]. However, the overflowed data cannot be registered.
<Remedy 2>
Perform a soft reset using the RESET menu, increase the free space of RAM using the following procedure, register the data again, and then print again.
- Perform a hard reset or cycle the power of the printer (Be aware that all the data in the memory will be deleted).
<26 SYS.MEM.FULL> <Auto Error Skip>
<Cause>
The work memory required for the printer process has run out while the system is processing the data (mainly the graphics data and text data).
<Remedy 1>
The printer continues printing by pressing [Online]. However, the data with which an error has occurred is not printed properly.
<Remedy 2>
Perform a soft reset using the RESET menu, and then increase the free space of RAM using the following procedure.
- Perform a hard reset or cycle the power of the printer (Be aware that all thedata in the memory will be deleted).
<27 JOB START ERR> <Auto Error Skip>
<Cause>
The specified emulation does not exist.
<Remedy>
Press [Online] to continue printing from the next data. However, the data with which an error has occurred is not printed.
<30 MEMORY FULL> <Auto Error Skip>
<Cause>
The work memory has run out while the system is processing the data.
<Remedy>
The printer continues printing by pressing [Online]. However, the data with which an error has occurred may not be printed properly.
<32 2-SIDED ERROR> <Auto Error Skip>
<Cause>
The printer received 2-sided printing data of paper sizes (including the orientation) or paper types unavailable for automatic 2-sided printing.
<Remedy 1>
The printer continues printing by pressing [Online]. However, the data on each side is printed on two pages.
<Remedy 2>
After performing a soft reset in the RESET menu, change the setting to a paper size or type available for automatic 2-sided printing, and then print again.
<33 WORK MEM.FULL> <Auto Error Skip>
<Cause>
The work memory for each print mode cannot be secured.
<Remedy 1>
The printer continues printing by pressing [Online]. However, the data with which an error has occurred is not printed properly.
IMPORTANT
When you continue printing by pressing [Online], be aware that the data of macro that is already registered may be deleted.
<Remedy 2>
Perform a soft reset in the RESET menu, increase the free space of RAM using the following procedure, and then print again.
- Perform a hard reset or cycle the power of the printer (Be aware that all the data in the memory that the printer has received will be deleted).
<35 TABLE FULL> <Auto Error Skip>
<Cause>
The number of the documents in a job has exceeded 16.
<Remedy>
The printer continues printing by pressing [Online]. However, the job with which an error has occurred is not printed.
<38 LOW IMGE QLTY> <Auto Error Skip>
<Cause>
The printer cannot process the data because it is too complicated.
<Remedy 1>
The printer continues printing by pressing [Online]. However, the printer prints with the image quality level being lowered.
<Remedy 2>
Perform a soft reset in the RESET menu, set GRADATION LEVEL in the QUALITY MENU options in the SETUP menu to STANDARD, and then print again.
<39 SPL MEM.FULL> <Auto Error Skip>
<Cause>
Because spool memory has run out, the printer cannot print.
<Remedy 1>
The printer continues printing by pressing [Online]. However, the page with which an error has occurred is not printed.
<Remedy 2>
Perform a soft reset in the RESET menu, specify the paper size smaller, and then print again.
<Remedy 3>
Perform a soft reset in the RESET menu, set GRADATION LEVEL in the QUALITY MENU options in the SETUP menu to STANDARD, and then print again.
<Remedy 4>
If 2-SIDED PRINT. in the FEEDER MENU options in the SETUP menu is set to ON, specify OFF, and then print again.
<Remedy 5>
Change the setting for HALFTONES in the QUALITY MENU options in the SETUP menu, and then print again.
<Cause 1>
The size of the paper loaded in the multi-purpose tray or paper cassette is different from the setting for TRAY PAPER SIZE, CASSETTE1 SIZE, or CASSETTE2 SIZE specified from the computer or control panel.
<Remedy>
Match the size specified in TRAY PAPER SIZE, CASSETTE1 SIZE, or CASSETTE2 SIZE and the size of the loaded paper, and then press [Online].
<Cause 2>
You are using UFR II Printer Driver, and you loaded custom paper of its long edges 215.9 mm or less and printed when TRAY PAPER SIZE, CASSETTE1 SIZE, or CASSETTE2 SIZE in the FEEDER MENU options in the SETUP menu was set to MIXED SIZE.
<Remedy>
Load the paper in landscape orientation, then print again.
<Cause 3>
CHK PAPER SIZE in the USER MAIN. options in the SETUP menu is set to OFF.
<Remedy>
<52 RAST.MODE ERR> <Auto Error Skip>
<Cause>
The printer received data in format that it does not support during printing in the Raster mode.
<Remedy 1>
The printer continues printing by pressing [Online]. However, the data may not be printed properly.
<Remedy 2>
Print again using a printer driver that supports image data formats.
<53 SEC.PRINT ERR> <Auto Error Skip>
<Cause>
Secured print data is sent from a printer driver that is not for LBP3370.
<Remedy>
Press [Online] to cancel the job.
<53 STORE ERROR> <Auto Error Skip>
<Cause>
The data for which a stored job print is specified is sent from a printer driver that is not for LBP3370.
<Remedy>
Press [Online] to cancel the job.
<58 JOB MEM.FULL> <Auto Error Skip>
<Cause>
There is not sufficient free RAM space to process jobs.
<Remedy 1>
If you are processing multiple jobs at once, press [Online] to cancel printing, wait for other jobs complete, and then print again.
<Remedy 2>
If the job data is too large, divide the job and print again.
<59 JOB RX ERROR> <Auto Error Skip>
<Cause>
The printer received any unanalyzable data while it is receiving a job, or it timed out.
<Remedy 1>
Press [Online] to cancel printing, then print again.
<Remedy 2>
A problem may be occurring in the network you are using. Check the status of the network that your are using.
<A4 nn ERROR> ("nn" represents two-digit alphanumeric characters)
<Cause>
A problem has occurred and the printer does not operate properly.
<Remedy>
Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
<A5 nn ERROR> ("nn" represents two-digit alphanumeric characters)
<Cause>
A problem has occurred and the printer does not operate properly.
<Remedy>
Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
<A7 nn ERROR> ("nn" represents two-digit alphanumeric characters)
<Cause>
A problem has occurred and the printer does not operate properly.
<Remedy>
Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
<D7 nn ERROR> ("nn" represents two-digit alphanumeric characters)
<Cause>
A problem has occurred and the printer does not operate properly.
<Remedy>
Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
<Cause>
The page cannot be laid out because the memory has run out.
<Remedy 1>
Set [Graphics Mode] in UFR II Printer Driver to [Raster Mode], then print again. (See Help of UFR II Printer Driver)
<Remedy 2>
After performing a soft reset using the RESET menu, perform a hard reset to increase the free memory space or cycle the power of the printer, and then print again. (Be aware that all the data in the memory that the printer has received will be deleted.)
<Remedy 3>
Perform "Error Skip", then continue printing. However, the data with which an error has occurred is not printed properly.
<Cause>
You tried to print from a printer driver that is not for LBP3370.
<Remedy>
Print from the printer driver for LBP3370.
<Cause>
Invalid data is sent when printing using UFR II Printer Driver.
<Remedy 1>
Press [Online] to continue printing from the next data. However, the page with which an error has occurred and its subsequent pages are not printed.
<Remedy 2>
Confirm the data to be printed, then print again.
<D8 nn ERROR> ("nn" represents two-digit alphanumeric characters)
<Cause>
A problem has occurred and the printer does not operate properly.
<Remedy>
Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
<Cause>
Data which this printer cannot process is included in TIFF data or JPEG data.
<Remedy>
This printer cannot print the data. Press [Online] to cancel the job.
<Cause>
Data which this printer cannot process is included in TIFF data.
<Remedy>
This printer cannot print the data. Press [Online] to cancel the job.
<D9 nn ERROR> ("nn" represents two-digit alphanumeric characters)
<Cause>
A problem has occurred and the printer does not operate properly.
<Remedy>
Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
<F9-nn PWR OFF>ON> ("nn" represents two-digit alphanumeric characters)
<Cause>
A problem has occurred while the printer is processing print data.
<Remedy>
Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
<FF FONT FULL> <Auto Error Skip>
<Cause>
Because of too many fonts to be registered, the field (font table) for registering font information has run out and overflowed.
<Remedy>
The printer continues printing by pressing [Online]. However, the page with which an error has occurred is not printed properly.
<FM SIZE ERROR> <Auto Error Skip>
<Cause>
There is some font with its size exceeds the pseudo-scalable font size.
<Remedy>
Perform "Error Skip", then continue printing. However, the characters with which an error has occurred are not printed properly.
<FM SCALE ERROR> <Auto Error Skip>
<Cause>
There is a character in which the number of coordinate points on the contour lines exceeds the limitation of a pseudo-scalable font.
<Remedy>
Perform "Error Skip", then continue printing. However, the characters with which an error has occurred are not printed properly.
<Cause>
The paper of the size specified in the application is not loaded in the paper cassette or multi-purpose tray, or the paper source for the different paper size is selected.
<Remedy 1>
<Remedy 2>
If you are using the multi-purpose tray, check TRAY PAPER SIZE, and when the paper size does not match the size specified in the application, specify the setting properly.
[Loading Paper in the Multi-purpose Tray]
<Remedy 3>
Press [Feeder Selection], then select the paper cassette in which the paper of the matched size is loaded.
[Selecting a Paper Source]
<Remedy 4>
Press [Online], then print to the currently loaded paper forcibly. If you are using the multi-purpose tray, the setting for TRAY PAPER SIZE automatically changes to the setting specified in the application.
IMPORTANT
If you open the front cover when the message <PC LOAD "size"> is displayed, the message may disappear. However, be sure to follow the directions in the displayed message to change the paper.