• Our new customer care hotline is 8-884-9000. Our toll-free hotline, 1-800-10-884-9000, remains the same.
  • In observance of All Saints' Day, our offices and Customer Care Centers will be closed on November 1, Friday. Regular operations will resume on November 4, Monday.

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Additional Information For You


Regarding the Security Advisory for Canon Digital Cameras Related to PTP (Picture Transfer Protocol) Communication Functions and Firmware Update Functions

16 Oct 2019 — Thank you very much for using Canon products. An international team of security researchers has drawn our attention to a vulnerability related to communications via the Picture Transfer Protocol (PTP), which is used by Canon digital cameras, as well as a vulnerability related to firmware updates. (CVE-...

To Users of PowerShot G7X Mark III: Plan to Improve Video Autofocus Performance with New Firmware Update

04 Oct 2019 — In response to feedback from customers about the recently launched PowerShot G7 X Mark III, Canon plans to issue a firmware update that will improve video autofocus speed, accuracy and subject detection performance. This update will be free for all customers to download from your local Canon website ...

EOS-1D C Cinema EOS Camera Firmware Version 1.4.2

12 Sep 2019 — Thank you for using Canon products. The update services to new firmware for EOS-1D C Cinema EOS Camera  (version 1.4.2) is now available. Firmware Version 1.4.2 incorporates the following fixes:​​​​​​​1. Corrects a PTP communication vulnerability.​​​​​​​2. Corrects a vulnerability related to ...

To Users of PowerShot G7X Mark III Digital Compact Camera

10 Sep 2019 — Thank you for using Canon products. We have confirmed the phenomenon below on some PowerShot G7X Mark III digital compact cameras. The following describes how to deal with this problem. We would like to offer our sincere apologies to users who have been inconvenienced by the phenomenon described below. ...