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Notices

User update concerning image.canon

04 Aug 2020 — On July 30, 2020, we identified an issue involving the 10GB long-term storage on image.canon. In order to conduct further investigation, we temporarily suspended both the mobile application and web browser service of image.canon. After the investigation, we identified that some of the photo and video image files saved in the 10GB long-term storage prior to June 16, 2020 9:00am (JST) were lost. We confirmed that the still image thumbnails of these files were not affected, and there was no leak of image data. After having resolved the issue that resulted in the loss of the photo and video image files, we resumed the image.canon service as of August 4, 2020.

Updated
Mac OS X Compatibility List for Inkjet Printer / Scanner

16 Apr 2020 — Mac OS X Compatibility List for Inkjet Printer / Scanner   You can check for compatible OS for your specific model by clicking here. Select a product category ( e.g. "Inkjet printers") Select a product series (e.g. "PIXMA") Select a model (e.g. "PIXMA iP2772") Select a document type (Click ...

To Users of EOS-1D X Mark III

25 Mar 2020 — To Users of EOS-1D X Mark III Thank you for using Canon products. We have confirmed that the following phenomenon may occur during use of the EOS-1D X Mark III digital SLR camera. A new firmware release is planned for early April; once the new firmware is ready, we will make an announcement on our website. ...

Updated
To Users of Compact Digital Cameras (IXUS 145, IXUS 155, IXUS 255HS, IXUS 265HS, PowerShot SX270HS, PowerShot 280HS, PowerShot S200, PowerShot S120)

11 Mar 2020 — To Users of Compact Digital Cameras (IXUS 145, IXUS 155, IXUS 255HS, IXUS 265HS, PowerShot SX270HS, PowerShot 280HS, PowerShot S200, PowerShot S120) Update: Due to the end of service life of the indicated models, free repairs will cease on the 31 st March 2020. Thank you for using Canon ...