| CAUSE | SCENARIO | NORMAL WARANTY | WARRANTY AFTER REPAIR |
| The product was modified, tampered, converted or repaired in anyway by anybody not authorized by Canon. | 1. The Canon product part was replaced with a third party part. 2. The Canon product was repaired by an unauthorized service provider. |
VOID | VOID |
| The product was damaged because of the use of parts and accessories not produced by Canon. | Third party battery used in the Canon product overheated and caused the product to malfunction | VOID | VOID |
| The defect was due to accidental damage | Canon product was dropped causing the damage | VOID | YES |
| AUTHORIZED SERVICE CENTERS | ||
| ASERCO | 5/F Walter Mart Bldg. Pasong Tamo Makati City | (632) 659-8701 |
| D Zone | 4/F SM North Edsa, Quezon City | (632) 441-1401 |
| D Center | 4/F Cyberzone Area, Bldg. B. SM Megamall, Ortigas Center, Mandaluyong City | (632) 636-6093 |
| CUSTOMER CARE CENTRES | ||
| NCR | 3/F South Park Bldg. Magallanes Commercial Complex Bgy. Magallanes Makati City | (632) 884-9000 |
| Central Luzon | Unit 4 Northwalk Complex, Jose Abad Santos Ave. San Fernando Pampanga | (045) 961-6496 |
| North Luzon | Ed Fabro Bldg. Nat’l Highway Pagdalagan Norte San Fernando City, La Union | (072) 242-4587 |
| South Luzon | B. Imperial St. Alternate rd. Legazpi City Albay | (052) 480-5090 |
| Visayas | Unit 15 Gallery Golam dr. Juan Luna Ave. Mabolo Cebu | (032) 233-5735 |
| Mindanao | 333 Sunbright Bldg. Monteverde Ave. Davao City | (082) 227-3820 |
| AUTHORIZED DROP CARE CENTERS | ||
| ASERCO | Unit J Facilities Center #548 Shaw Blvd., Mandaluyong City | (632) 718-0493 |
| ASERCO | G/F Abenson Bldg., Alabang-Zapote Rd., Alabang Muntinlupa City | (632) 807-1411 |
| ASERCO | 2/F WalterMart Center #8001 Veterans Village EDSA Munoz, Quezon City | (632) 332-1474 |
| ASERCO | #18 Evalengista St., Brgy. Santolan Pasig City | (632) 646-6190 |
| ASERCO | G/F WalterMart Center, Km30 Aguinaldo Hi-Way, Dasmarinas Cavite | (046) 416-1327 |
| ASERCO | LG/F WalterMart Center, Balibago, Sta. Rosa, Laguna | (049) 534-4609 |
| ASERCO | 2/F WalterMart Center, Mc Arthur Hi-Way, San Fernando, Pampangaa | (045) 961-7178 |
