Warranty - Canon Philippines

Know more about your product's warranty conditions


Enjoy the following perks & services with your Canon PIXMA printer


Visit our Service Centers for technical assistance or try our newest printers!


For the complete warranty terms conditions please click here.


Technical assistance for your printer is just a call away!


We have over 160 Canon Authorized Service Centers nationwide for your convenience wherever you are.


Canon PIXMA Printers come with a standard one year warranty. During the span of the warranty year, customers can enjoy free labor and part replacements. This, however, can be extended up to 3 years!


Claiming your warranty is easy! Just go to Canon Customer Care Centres in Magallanes or any Canon Authorized Service Center, present proof of purchase and you can have your printer repaired.


Canon’s promise of delighting customers always is embodied in its pre-sales and post-sales activities. One of the post-sales activities we are heavily involved in is the service of our printers. After admission of a broken / malfunctioning printer, we immediately get down to its core problem and ensure speedy repair without compromising work quality. The average time it takes for PIXMA printers to be repaired is around 1.5 days** so consumers can rest assured that they can get their printers back without waiting for too long.


For printers out of warranty, customers can still admit their machine to any Canon Authorized Service Center and get outright repair cost estimation at their convenience! Customers can wait for the result of assessment, except for no power and intermittent problem as these may require thorough evaluation.


Living in the province and want your printer repaired? No problem! With Canon Authorized Service Centers’ nationwide reach, you no longer have to worry about inaccessibility! Boasting of over 160 Authorized Service Centers, these branches are ready to take on customers’ technical inquiry, immediate attendance and repair. For the complete list of Canon Authorized Service Centers, click here.

Disclaimer on Canon Printer Products
  • Seamless printing, scanning and copying can only be achieved when both black and colored ink cartridges are properly installed onto your printer. This remains true even one of your ink cartridges is empty.
  • Printing monochrome documents will still consume a minimal amount of colored ink depending on the print settings and paper type. It is necessary to replace the ink cartridge once it runs out.
  • PIXMA printers regularly perform cleaning every time the printer is turned on and off. Although this consumes a small amount of ink in the process, this is natural and is designed to keep the printer in its top working condition.
  • Due to continuous product development, spare parts for Canon printers are only available for approximately 3 years after its product discontinuation (phase out). Once this happens, Canon may recommend that the printer be replaced with a new model with different ink cartridges and accessories.
  • The warranty term for free repair is one year from the date of purchase. This does not apply to supplies (paper or ink tanks/ cartridges) even within the warranty term.
  • During the Warranty Period and provided that the Product was used under normal conditions, you will be entitled to the repair service of the Product and replacement of parts free of charge arising from defects in the materials and workmanship of the Product (fair wear and tear excepted), save as the following circumstances in which Canon Marketing Philippines Inc., (CMPI) shall exercise its sole and absolute discretion to determine and CMPI’s decision shall be final, whether to charge a service fee:
    • Where valid proof of purchase and/or warranty card are/is not presented (except where it can be proved that the free warranty period has not expired);
    • Where damage was caused by a Product which is altered from the product structure or specification as stated in the package and user manual.
    • Where damage was caused by the use of parts / accessories not produced by Canon.
    • Where the Product was not used, repaired or maintained in accordance with the user manual (damage caused by using the Product not within the controlled environment including but not limited to expiry of specified rating, abnormal changes or inappropriate voltage, current, electromagnetic and public circuit etc.);
    • Where damage was caused by accidental damage (including dropping or water damage) or improper storage (pest infestation such as mice, cockroaches, etc.).
    • Where damage was caused by repair, transformation, decomposition, or cleaning carried out by an agent not authorized by CMPI or by the customer himself / herself;
    • Where the model or serial number of the Product recorded on the proof of purchase or warranty card is different from that recorded on the Product;
    • Where non-genuine ink, refilled ink or continuous ink systems were used on the product (whether or not damage was caused by such use);
    • Where damage was caused by using pirated software;
  • To obtain the best possible printing quality, consume ink within a maximum of six months after installation.
  • Use of non-genuine ink*, refilled ink and continuous ink systems may have a negative effect on the performance of the printer and the printing quality may suffer. In addition, there have been few reported cases that the print head heats up and emits smoke when used with non-genuine ink. Print quality cannot also be guaranteed with the use of non-Canon photo paper.
  • CREATIVE PARK PREMIUM is a premium content service available exclusively to users only when all colors of Canon Genuine Inks are installed.
  • A Canon printer with fax function stores the following fax data in printer’s memory:
    • Faxes not printed out due to conditions such as no/ low ink levels
    • Faxes in the send queue.
  • If the power cord is disconnected, the date and time settings are reset and faxes stored in the printer’s memory will be deleted. Ensure that all pending fax messages are printed before disconnecting the power cord.
  • Canon Marketing Philippines’ standard one year warranty is only applicable to printers purchased from authorized dealers within the country. Canon Marketing Philippines reserves the right to turn down the free repair service during warranty period should the company determine that said printer was not purchased in the Philippines.
For PIXMA P200 printer

Canon Marketing Philippines (CMP) will implement the following guidelines in handling non-confirming machines:

For units within warranty: If the machine is defective and needs its spare parts to be replaced, the Service Center shall proceed with the replacement of unit. The replacement unit does not include the replacement of bundled inks.

For units out of warranty: If the machine is defective and needs its spare parts to be replaced, the Service Center shall offer the Trade-In / Trade-Up program to the client.

*Inks made or purchased from other countries are not compatible with printers from the Philippines (regardless if they are genuine or not) and vice versa. Using inks from other countries may compromise print quality. Damages caused by incompatible inks will void the warranty.

Factors that affect page yield
  • Frequency of switching the printer on and off
  • Type of file (i.e. text, photos, graphics, etc.)
  • Frequency of performing print head cleaning
  • Paper type
  • Print coverage
  • Settings of the printer (standard mode vs. draft mode)

Error: 4102

Reason for error
The media type and paper size are not set correctly.
This error occurs in P200, E400, and E460.

Press the printer’s [ON/RESUME] button to cancel printing, change the media type or paper size setting, and then print again.

NOTE: When the media type is set to “Glossy Photo Paper” or “Photo Paper Plus Glossy II”, it is not possible to print A4-size photos.

Media type and sizes

When the media type is set to Photo Paper Plus Glossy II:
Set the paper size to 4”x6” 10cm x 15cm (Windows) / 4"x6" (Mac), or 5”x 7” 13cm x 18cm (Windows) / 5"x7" (Mac)

When the media type is set to Glossy Photo paper:
Set the paper size to 4”x6” 10cm x 15cm (Windows) / 4"x6" (Mac)

When the media type is set to Envelope:
Set the paper size to Envelope Com 10 (Windows) / Envelope #10 (Mac) or Envelope DL (Windows / Mac)

Since August 2011, Canon Marketing Philippines has released Canon ink boxes with “manufacturing date” imprinted on said boxes instead of “install before date”. This change is in alignment with the practices of other sales regions such as the Americas, U.S. and Europe. As such, dates imprinted on boxes is not a requirement in warranty claim and validation.

The following are the requirements for Canon PIXMA Inks Warranty Claim, please submit these to our Canon Customer Care Centers:

  • Photocopy of proof of purchase from Authorized Canon Distributor
  • Ink content/weight is at above 50% of its declared full weight
  • Ink cartridge is proven to have actual inherent manufacturing defect

Please note that the limited warranty does not cover empty or refilled products, or products that have been misused or tampered with or Inks purchased from unauthorized sources (parallel importation).

Moreover, Canon Customer Care Centres will not accept non-genuine, refilled/modified ink as this may also damage the printers being used for testing.

Always insist on buying only Genuine Canon ink cartridges with our Canon Clear to Cyan CMP Hologram Stickers.


Terms and conditions for limited warranty
  1. The warranty set forth below is granted by Canon Marketing (Philippines) Inc. with respect to Canon products or equipment distributed by Canon in the Philippines, and is only valid in the Philippines.
  2. Standard 1-Year Warranty
    1. Avail of the additional 2-Year Warranty when you input your purchase at www.canon.com.ph/rewards
    2. Official receipt will serve as proof of warranty.
    3. For Canon projectors, lamp warranty is 120 days or 1,000 hours whichever comes first.
  3. The Limited Warranty shall apply only if the product together with the official sales invoice (indicating the serial number of the unit) will be presented by the customer at the Customer Care Centre or Canon Authorized Service Centre during the warranty period.
  4. During the Warranty Period, Canon shall repair and replace any defective parts covered by the Limited Warranty without charge, except for insurance, transportation, delivery and other incidental charges occured.
  5. The decision of Canon on all repairs, replacements, or questions relating to defects of either workmanship or materials shall be conclusive and purchaser shall agree to be bound by such decision. Any part replaced shall become property of Canon.
  6. The Limited Warranty shall not extend to the purchaser any coverage or benefits or be valid if any of the following conditions occur:
    1. The product has been subject to unauthorized modification, unauthorized alteration, unauthorized repair including but not limited to use of unauthorized part or parts in repair or repair by unauthorized personnel, abnormal use, improper storage, improper safe keeping, exposure to moisture or dampness (whether corrosion occurs), exposure to excessive temperature, sand, dust, dirt or other environment conditions. Acts of God, misuse, mishandling, neglect, abuse such as shock, accident such as dropping or falling,alteration, improper installation, failure to follow the correct maintenance and safety precautions as stated in the instructional manual, or other acts which are beyond the control of Canon, including deficiencies in consumable part such as battery leakage,or normal wear and tear of the product.
    2. The product as used with or connected to a part or accessory that is not supplied by Canon or otherwise used without the approval of Canon.
    3. The sales invoice with official warranty sticker has been removed, defaced or altered.
    4. The product serial number has been removed, defaced or altered.
  7. Any warranty that has been rendered void also invalidates waiver of labor fees; consequently, the customer shall pay for labor charges for the servicing of the unit.
  8. Without prejudice to the foregoing, the Limited Warranty shall not cover; parts subject to wear and tear which include but are not limited to video head, bulb batteries, battery pack, battery charger, power adapter, cables, softwares, tapes and memory card used with the product. Moreover, cosmetic defects such as but not limited to, scratched and wiped out labels are not covered by the Limited Warranty.
  9. Any implied warranty of satisfactory or merchantable quality for a particular purpose or use or other implied warranties, shall be limited to the duration of the Limited Warranty. For the avoidance of doubt, the Limited Warranty expressly provided for herein shall be the sole warranty provided in connection with the product and no other warranties; express or implied, are provided.
  10. To the extent allowed by applicable law, the remedies in the Limited Warranty are the purchaser’s sole and exclusive remedies and in lieu of other warranties, express or implied. In no event shall Canon be liable for loss of data or for direct, special incidental, consequential (including loss of anticipated benefits or profits), or other damages or damage whether based in contract, tort or otherwise.
  11. The purchaser agrees that Canon shall bear no responsibility for any other claims, with regard to software, film, tapes, CF/Storage card and any other peripherals used in connection with product covered under Limited Warranty.
  12. The warranty information, product features, and specifications are subject to change without prior notice.
Security features of the hologram sticker

With lens effect & high-resolution lines that other hologram technology cannot copy.

VALID word appears at 90º angle view.

VALID word appears at 90º angle view.

What can void your Canon warranty?
The product was modified, tampered, converted or repaired in anyway by anybody not authorized by Canon. 1. The Canon product part was replaced with a third party part.
2. The Canon product was repaired by an unauthorized service provider.
The product was damaged because of the use of parts and accessories not produced by Canon. Third party battery used in the Canon product overheated and caused the product to malfunction VOID VOID
The defect was due to accidental damage Canon product was dropped causing the damage VOID YES

Canon offices and service centers
ASERCO 5/F Walter Mart Bldg. Pasong Tamo Makati City (632) 659-8701
D Zone 4/F SM North Edsa, Quezon City (632) 441-1401
D Center 4/F Cyberzone Area, Bldg. B. SM Megamall, Ortigas Center, Mandaluyong City (632) 636-6093
NCR 3/F South Park Bldg. Magallanes Commercial Complex Bgy. Magallanes Makati City (632) 884-9000
Central Luzon Unit 4 Northwalk Complex, Jose Abad Santos Ave. San Fernando Pampanga (045) 961-6496
North Luzon Ed Fabro Bldg. Nat’l Highway Pagdalagan Norte San Fernando City, La Union (072) 242-4587
South Luzon B. Imperial St. Alternate rd. Legazpi City Albay (052) 480-5090
Visayas Unit 15 Gallery Golam dr. Juan Luna Ave. Mabolo Cebu (032) 233-5735
Mindanao 333 Sunbright Bldg. Monteverde Ave. Davao City (082) 227-3820
ASERCO Unit J Facilities Center #548 Shaw Blvd., Mandaluyong City (632) 718-0493
ASERCO G/F Abenson Bldg., Alabang-Zapote Rd., Alabang Muntinlupa City (632) 807-1411
ASERCO 2/F WalterMart Center #8001 Veterans Village EDSA Munoz, Quezon City (632) 332-1474
ASERCO #18 Evalengista St., Brgy. Santolan Pasig City (632) 646-6190
ASERCO G/F WalterMart Center, Km30 Aguinaldo Hi-Way, Dasmarinas Cavite (046) 416-1327
ASERCO LG/F WalterMart Center, Balibago, Sta. Rosa, Laguna (049) 534-4609
ASERCO 2/F WalterMart Center, Mc Arthur Hi-Way, San Fernando, Pampangaa (045) 961-7178
All Canon cameras and ink-jet printers have a standard 1-Year Warranty.
PowerShot G1X PowerShot G15 IS PowerShot SX700 PowerShot SX230 HS
PowerShot G1X Mk II PowerShot G12 PowerShot SX600 PowerShot SX220 HS
PowerShot G3X PowerShot S120 IS PowerShot SX520 HS PowerShot SX530
PowerShot G5X new PowerShot S110 IS PowerShot SX510 HS PowerShot SX170 IS
PowerShot G7X PowerShot S100 PowerShot SX500 IS PowerShot SX150 IS
PowerShot G9X new PowerShot SX60   PowerShot N100
PowerShot G10X PowerShot SX50 PowerShot SX280 HS  
PowerShot G16 IS PowerShot SX40 PowerShot SX260 HS  
    PowerShot SX240 HS  
EOS 5D Mk III Body EOS 80D 18-135 IS USM Kit new EOS 100D Body
EOS 5D Mk III 24-105 Kit EOS 70D Body EOS 100D 18-55 IS STM
EOS 5D Mk III 24-70 F4 Kit EOS 70D 18-55 IS STM Kit EOS 100D 18-55 IS STM (White)
EOS 5DS R EOS 70D 18-135 IS STM Kit EOS 100D 40mm STM (White)
EOS 5DS EOS 60D Body EOS 600D Body
EOS 6D Body EOS 60D 18-55 IS Kit EOS 600D 18-55 IS II Kit
EOS 6D 24-105 STM Kit EOS 60D 18-135 IS Kit EOS 600D 18-135 IS Kit
EOS 6D 24-105 F4L ISU Kit EOS 760D Body EOS 550D EF 18-55 IS II Kit
EOS 6D 24-70 F4L ISU Kit EOS 760D 18-135 IS STM Kit EOS 1200D 18-55 II Kit
EOS 7D Mk II Body EOS 750D Body EOS 1200D 18-55 III Kit
EOS 7D Mk II 15-85 IS Kit EOS 750D 18-55 IS STM Kit EOS 1100D 18-55 IS II Kit (Black)
EOS 7D Mk II 18-135 IS STM Kit EOS 750D 18-135 IS STM Kit EOS 1100D 18-55 IS II Kit (Red)
EOS 7D Mk II 24-105 STM Kit EOS 700D Body EOS 1100D 18-55 IS II Kit (Brown)
EOS 7D Body EOS 700D 18-55 IS STM Kit EOS 1100D 18-55 IS II Kit (M. Gray)
EOS 7D 18-135 IS Kit EOS 700D 18-135 IS STM Kit EOS M2 18-55 STM (White)
EOS 7D 15-85 IS Kit EOS 650D Body EOS M3 (All variants)
EOS 80D Body new EOS 650D 18-55 IS II Kit EOS M10 (All variants)
EOS 80D 18-55 IS STM Kit new EOS 650D 18-135 IS STM Kit  
Macro Lenses Tele-Photo Zoom Lenses Standard & Medium Telephoto
EF 50 2.5 M EF 28-300L ISU EF 40/2.8 STM
EF-S 60 / 2.8 MU EF-S 55-250 IS II EF 50 1.2 LU
Life-Size Converter EF EF-S 55-250 IS STM EF 50 1.4 U
MP-E 65 / 28 1-5x EF 70-200 F2.8L ISU II EF 50 1.8 II
EF 100 2.8 M EF 70-200 2.8L U EF 50 1.8 STM
EF 100 2.8 L ISU EF 70-200 40L U EF 85 1.2 LU II
EF 180 35 MLU EF 70-200 40L ISU EF 85 1.8 U
  EF 70-300DO ISU EF 100 2.0 U
Tilt and Shift Lenses EF 70-300 ISU  
TS E17/4L EF 70-300L ISU Tele-Photo Lenses
TS E 24 3.5L II EF 75-300 U III EF 135 2.0 LU
TS E 45 28 EF 75-300 III EF 135 2.8 SF
TS E 90 28 EF 100-400 4.5-5.6L II ISU EF 200 2.8 LU II
  EF 200-400 4L ISU 1.4EXT EF 200 2.0 L ISU
EF-M Lenses   EF 300 4.0 L ISU
EF-M 11-22mm F4-5.6 IS STM Wide-Angle Lenses EF 300 28 L ISU
EF-M 18-55mm F3.5-5.6 IS STM EF 14/2.8L II U EF 300 2.8L ISU II
EF-M 55-200 IS STM EF 20/2.8 U EF 200-400 F4L IS ISU
EF-M 22mm F2 STM EF 24/1.4LII USM  
  EF 24/2.8 Super Tele-Photo Lenses
Ultra-Wide Zoom Lenses EF-S 24 2.8 EF 400 2.8L IS II
EF 8-15 U Fisheye EF 24/2.8 ISU EF 400 5.6L U
EF 11-24 F4L U EF 28/1.8 U EF 400 40 DO IS U (discontinued)
EF-S 10-18 F4 IS STM EF 28/2.8 EF 400 F4L DO IS U II)
EF-S 10-22 U EF 28/2.8 ISU EF 500 40L ISU
EF 16-35 F4L IS U EF 35/1.4L U EF 500 40L ISU II
EF 16-35 2.8L II U EF 35/2.0 EF 600 40L ISU
EF 17-40/4L U EF 35/2.0 IS USM EF 600 40L ISU II
    EF 800 5.6L U
Standard Zoom Lens    
EF-S 15-85 ISU    
EF-S 17-55 ISU    
EF-S 18-55 IS II    
EF-S 18-55 IS STM    
EF-S 18-135 IS    
EF-S 18-135 IS STM    
EF-S 18-200 IS    
EF 24-70L U    
EF 24-70 2.8L USM II    
EF 24-70 F4L IS USM    
EF 24-105L ISU    
EF 24-105 3.5-5.6 STM    

Maximum of two (2) years warranty for PIXMA G Series printers. Terms and conditions apply.