• Our new customer care hotline is 8-884-9000. Our toll-free hotline, 1-800-10-884-9000, remains the same.
  • In observance of All Saints' Day, our offices and Customer Care Centers will be closed on November 1, Friday. Regular operations will resume on November 4, Monday.

Report Counterfeit

For questions or to report suspected counterfeit Canon products, please contact your nearest Canon authorised representative.

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Canon’s Fight Against Counterfeiting

The Canon companies work closely together to fight against counterfeiting on a worldwide basis, to protect the valuable Canon brand and to safeguard the customer value that comes with using genuine Canon products. Initiatives include the following:

The Canon name and logo is officially registered as trademarks in various countries around to allow formal surveillance of suspected counterfeited products.

Canon implements certain security measures in products to help customers identify genuine Canon products.

Canon cooperates with various online platforms, authorities and international organizations on the enforcement of intellectual property rights and education on how to identify counterfeit Canon products.

Why Buy Genuine Supplies and Accessories

  • Counterfeit Canon inkjet cartridges, ink tanks, toner and toner cartridges can create a risk of, among other things, poor equipment performance, including low toner/ink yield, inferior print quality and toner / ink leakage. 
  • Counterfeit Canon batteries and chargers are often not equipped with certain protective devices meeting Canon's and the electronic industry's basic quality standards, causing product malfunctions, or leading such batteries to overheat, leak liquids, ignite and / or explode.
  • Genuine Canon supplies and accessories are manufactured under strict quality standards to ensure that consumers enjoy the full potential of their Canon products.

How Can I Tell

Some Possible Indicators of Counterfeits

• The packaging has been resealed, reused or tampered with in any way.
• Unusually low prices.
• The colour and materials used in the packaging differ from the genuine Canon packaging.
• The manner in which the products are sold can differ from the manner of normal business and consumer transactions.
​• Spelling mistakes on the packaging or the products

Red Flags When Shopping Online

• Unusually low prices
• Negative feedbacks from previous buyers
• Check the identity of the seller
• Poor website layout
• Very few comments submitted
• Suspicious looking pictures
​• Product description copied from other website

Click the following for more information on:

Toners

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Batteries / Chargers

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Do note however that the above indicators are not conclusive as counterfeit products may be sold in various ways and forms. If in doubt, please contact your nearest Canon authorised representative.

 

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