CoViD-19 precautions

On Red App promo registrations

Is Canon still accepting Red App registrations?

Yes, Canon is still accepting Red App registrations.

Is Canon still shipping out freebies?

Unfortunately, in compliance with the Community Quarantine, all deliveries have been suspended. Rest assured that these will be shipped out accordingly upon resumption of regular operations.

We apologize for the delay and hope for your kind understanding.

Are points being awarded?

Yes, we are still awarding Red App points.

Can I still redeem my points?

Yes, you can.

Giftaway, our eGC partner, is still operational and honors online redemption of participating merchants. Please check their website for more information. 

On service requirements

I have a camera / printer / lens for repair, is the Customer Care Center in Taguig / Cebu / Davao open?

Our Customer Care Centers in Taguig and Davao have reopened starting May 26, Tuesday. Their operating hours are 8:30AM - 4:30PM. As a safety precaution, please wear a face mask and sanitize your hands before entering the center.


Our Cebu Customer Care Center will remain closed in observance of ECQ.

I have a multifunction device/ copier for repair, what can I do?

Please send your concern and contact information to customer_assistance@canon.com.ph and we will get in touch as soon as we can.

I have some questions about your product / service.

Our Customer Assistance Team is available Mondays – Fridays, 8:30 AM - 4:30PM to address your inquiries through 888 49000 or PLDT toll-free1 800 10 884-9000.

Please note that inquiries about product availability and other affected operations may not be answerable at this time.

Are there Authorized Service Centers open?

Some are open. Please refer to this list to find one near you.

What will happen to my Canon device in your closed Customer Care Center?

Your devices are being safe-kept until resumption of regular operations.

On sales inquiries

Are there Authorized Resellers open?

Select resellers are operational at a limited capacity. Please bear with us:


Dealer Name: Abenson
Area of Service: Serviceable Areas
Mode of Payment: Credit Card - 0% installment for BDO Only
Claiming Option: Delivery Only
Contact Details:
Facebook: Abenson
Instagram: @abensonph
Website: www.abenson.com


Dealer Name: Ace Logic Computer
Area of Service: Dumaguete City
Mode of Payment: Online Bank Transfer
Claiming Option: Delivery thru 3rd Party
Contact Details:
Facebook: Acelogic Computer Solutions
Contact No.: 0906-867-7614


Dealer Name: ADECS
Area of Service: NCR
Mode of Payment: Cash for pickup & Online Bank Transfer for Delivery
Claiming Option: Pick-up, Lalamove, or Grab
Contact Details: 0917-856-3530


Dealer Name: Advance Solutions, Inc.
Area of Service: Manila/NCR
Mode of Payment: Cash on Delivery or Online Bank Transfer
Claiming Option: Free Delivery (Minimum Order of Php 30,000)
Contact Details:
Email Addresses: joy.jaladoni@myasiph.com | info@myasiph.com | jay.ambiita@myasi.ph


Dealer Name: Asianic
Area of Service: NCR
Mode of Payment: Online Bank Transfer, GCash, or Credit Card
Claiming Option: Door to Door Delivery
Contact Details:
Facebook: Asianic
Email Address: OnlineSales@asianic.com
Website: www.asianic.com.ph
Contact Nos.: 0943-261-2675 | 0922-214-3181 | 0922-214-3182 | 0932-351-6759


Dealer Name: Color Doctor
Area of Service: NCR
Mode of Payment: Payment first: GCash/Online Bank Transfer
Claiming Option: Pick-up, Lalamove, or Grab
Contact Details:
Facebook: CDPhilippines
Contact Nos.: 0977-335-0129


Dealer Name: COMPLINK Inc.
Area of Service: NCR
Mode of Payment: Online Bank Transfer or Cash on Pick-up
Claiming Option: Pick-up, Lalamove, or Grab
Contact Details:
Facebook: Complink
Email Address: webmaster@complink.com.ph.
Contact No.: 0916-449-8084


Dealer Name: Compuware Computer Center
Area of Service: Metro Manila
Mode of Payment: Online Bank Transfer, Cash, or GCash
Claiming Option: Pick-up (Client will be the one to book third party courier)
Contact Details:
Facebook: CompuWare Computer Center
Contact Nos.: 8-291-4573, 8-292-4675, 8-352-1214, or 0945-210-7961


Dealer Name: Consytron Marketing
Area of Service: Metro Manila
Mode of Payment: Online Bank Transfer
Claiming Option: Pick-up, Lalamove, or Grab
Contact Details:
Facebook: Consytron Marketing
Contact Nos.: 0917-792-0122 | 0917-7988655 | 0916-792-0122


Dealer Name: Concept Computers
Area of Service: Ilo-ilo City
Mode of Payment: Online Bank Transfer D
Claiming Option: Delivery thru 3rd Party@
Contact Details:
Facebook: Concept Computer


Dealer Name: Digital Interface
Area of Service: Davao City
Mode of Payment: Cash Only
Claiming Option: Pick-up Only
Contact Details:
Viber: 0917-635-8998
Skype: Nelly Digital Interface


Dealer Name: Electroworld
Area of Service: Servicable Areas
Mode of Payment: Credit Card - 0% installment for BDO Only
Claiming Option: Delivery Only
Contact Details:
Facebook: Abenson
Instagram: @abensonph
*Selling via www.abenson.com


Dealer Name: i-Click Digishop
Area of Service: Nationwide
Mode of Payment: Online Bank Transfer
Claiming Option: LBC
Contact Details:
Facebook: @iClickdigishop
Website: www.iclickoutlet.com


Dealer Name: Henry’s Professional
Download Henry’s Camera PH App or
visit their website at
www.henryscameraphoto.com


Dealer Name: JKM Infineon
Area of Service: Ilocos Norte and Ilocos Sur
Mode of Payment: Online Bank Transfer
Claiming Option: Door to Door Delivery
Contact Details:
Facebook: JKM Infineon Technologies CORP
Contact No.: 0917-160-7082


Dealer Name: JW Summit
Area of Service: NCR
Mode of Payment: Online Bank Transfer, BDO, BPI, or GCash
Claiming Option: Grab, Lalamove, or Pick-up
Contact Details:
Facebook: JW Summit Group Inc.
Contact No.: 8-801-800 | 8-395-1495


Dealer Name: Lenin Computer Systems Inc.
Area of Service: Zamboanga
Mode of Payment: Cash on Pick-up only
Claiming Option: Pick-up Only
Contact Details:
Facebook: Lenin Computer Systems, Inc.


Dealer Name: Macys Camerashop
Area of Service: Cebu
Mode of Payment: Online Bank Transfer
Claiming Option: Pick-up Only
Contact Details:
Facebook: Macys Camera Shop
Website: www.macyscamerashop.com
Contact No.: 0922-856-2297


Dealer Name: Mountain Studio
Area of Service: Baguio City
Mode of Payment: Online Bank Transfer
Claiming Option: Pick-up Only
Contact Details:
Facebook: Mountain Studio
Contact No.: 0917-175-3241


Dealer Name: Olympio Commercial
Area of Service: Zamboanga City
Mode of Payment: Online Bank Transfer
Claiming Option: Pick-up Only
Contact Details:
Facebook: Olympio Commercial
Contact No.: 0917-102-1739 | 0917-581-0194


Dealer Name: OTCER PH
Area of Service: Metro Manila
Mode of Payment: Online Bank Transfer, Credit/Debit Card, or GCash
Claiming Option: Lalamove
Contact Details:
Facebook: Otcer.ph
Website: www.otcer.ph


Dealer Name: Oxord
Area of Service: Roxas City
Mode of Payment: Online Bank Transfer
Claiming Option: Delivery thru 3rd Party
Contact Details:
Facebook: OXORD
Website: www.oxord.com.ph


Dealer Name: PC Express
Area of Service: Limited Area
Mode of Payment: Online Bank Transfer/Charge Cash upon pick-up
Claiming Option: Grab, Lalamove, Angkas, or Pick-up
Contact Details:
Facebook: PC Express
Contact No.: Gilmore: (02)8-727-0990 | (02)3-414-6693 Abad Santos: (02)8-253-9832 | (02)8-253-1024 MCS Makati: (02)8-819-3730 | (02)8-819-3617 Cavite: (046) 686-3230 Las Piñas (02)8-551-5410


Dealer Name: PC Chain Superstore
Area of Service: Quezon City
Mode of Payment: Online Bank Transfer (BDO), or GCash
Claiming Option: Client must be the one to book via Grab or Lalamove
Contact Details:
Facebook: PC Chain Superstore
Website: www.pcchainstore.com


Dealer Name: PC Worx
Area of Service: NCR
Mode of Payment: Online Bank Transfer, Credit Card, Paymaya, Cash upon Pick-up
Claiming Option: For pick-up only at E.Rodriguez Ave. QC. Can be booked through Grab, Lalamove, Angkas, c/o Customer, or Direct Customer Pick-up.
Contact Details:
Facebook: PCWORX
Contact No.: 0977-110-9208 or 0917-315-3479


Dealer Name: Silicon Valley
Area of Service: NCR
Mode of Payment: Online Bank Transfer, Credit/Debit Card, or GCash
Claiming Option: Lalamove, Grab Express, or in-house delivery
Contact Details:
Facebook: Silicon Valley
Website: www.siliconvalley.com.ph
Email Address: info@siliconvalley.com.ph
Contact No.: (02)8 371-6868


Dealer Name: Square Deal Office Resources Inc.
Area of Service: Nationwide
Mode of Payment: Online Bank Transfer
Claiming Option: Grab or Lalamove
Contact Details:
Facebook Accounts: Sheila de Mesa:0917-202-2271 | Thelma Almero:0922-453-3830


Dealer Name: Starbright Office Depot
Area of Service: Cagayan de Oro, General Santos City, and Koronadal City
Mode of Payment: Cash or Credit Card on Pick-up Only
Claiming Option: Pick-up only
Contact Details: Cagayan de Oro (088) 850-2582 | General Santos City (083) 553-1388 or (083) 554-5958 | Koronadal City (083) 228-8868 or (083) 520-0636


Dealer Name: Subicworx
Area of Service: Olongapo, Bataan, and Pampanga
Mode of Payment: Online Bank Transfer
Claiming Option: Delivery
Contact Details:
Facebook: Subicworx
Contact No.: 0975-873-1255 | 0928-554-2763


Dealer Name: Thinking Tools
Area of Service: Metro Cebu
Mode of Payment: Cash on Delivery or Online Bank Transfer
Claiming Option: Lalamove or Grab (Metro Cebu Only)
Contact Details:
Facebook: Thinking Tools, Inc.


Dealer Name: VST-ECS
Area of Service: Metro Manila
Mode of Payment: Cash on Pick-up
Claiming Option: Pick-up only
Contact Details:
Facebook: VST - ECS Phils. Inc.
Contact Nos.: 0961-078-2024 | 0998-597-5418


Dealer Name: Villman Computers
Area of Service: NCR
Mode of Payment: Online Bank Transfer, Credit Card, and Cash (Cash payment for pick-up only)
Claiming Option: Pick-up at Villman’s Head Office in QC, Lalamove, or Grab
Contact Details:
Facebook: VillMan
Contact Nos.: (02)8-929-0411/12 | (02)8-920-6464 to 67 | 0917-591-0769 | 0917-591-0765 | 0917-532-5003 | 0917-591-0761


I'm interested in a business product/solution.

We'd be happy to help! Let us know what you need and we will get in touch with you shortly: https://ph.canon/en/business/contact-us

Others

Is Canon doing anything to help the COVID-19 pandemic?

In January 2020, Canon donated an X-ray CT diagnosis system to the City of Wuhan, China so medical professionals can perform clinical tests for emphysema caused by the COVID-19. In addition, Canon will provide needed parts and maintenance to hospitals throughout China that use the company's medical devices.  Please refer here for more information.

In February, Canon Medical Systems Corporation started the development of a rapid genetic testing system for the COVID-19, cutting down testing time from days to minutes. 
Please refer here for more information.

In May, Canon Inc. joined the COVID-19 Countermeasure Declaration as a founding member. It will not enforce its intellectual property rights against activities whose purpose is stopping the spread of COVID-19. More information is available here.

What measures are in place to protect patrons and employees?

In line with recommendations from relevant authorities such as the World Health Organization, physical distancing and stringent sanitary protocols have been implemented. Staff have also been oriented on practices to minimize contact and possible infection, and 50% of the staff population are working remotely to decrease congestion in the premises.


Should an individual exhibit symptoms, a holding room has been identified to safely isolate the person until medical assistance becomes available.


When visiting the Customer Care Center and office, please wear a mask and sanitize your hands prior to entry.


We thank you for your understanding and cooperation.

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