It is a service agreement offered by Canon to existing multi-function device (MFD) users who avail repair services and procure consumables. TG Service can provide customers with after-sales service and support on “pay per click” terms.
- Inventory savings - No need to overstock on consumables and other spare parts.
- Minimize administrative work – No more P.O. or advance payment preparations, approvals
- Freedom from price fluctuations – Prices of consumables and parts are fixed for the duration of the contract
- Best-in-class service and support – 2-4 hrs guaranteed service time (within Metro Manila)
- Convenience – Remote assistance is available through customer service and service help desk
- Special care – Machines undergo preventive maintenance. Spare toner may be provided for special printing requirements to ensure that machine/s are up and running.
- Expert professionals – Highly trained service engineers with skills constantly updated to meet Canon's global standards.
- High-tech and innovative systems – Solutions like eMaintenance are available for free to promote proactive service and toner replenishment.
- Delighting you always – Canon commits to constantly improve its products and services by taking customer feedback seriously. Post-service surveys are available as feedback channels for our customers.
Current models from Canon Marketing (Philippines), Inc. may be converted.
For outdated models, offers are available to update the machine into a current model.
Please provide the following:
- Sales Invoice (photocopy/ softcopy)
- TG Enrolment Form
- BIR 2303
- Business Permit
- Other documents may be required to apply payment terms
Contact your Canon account executive for further assistance. You may also contact us through 8884-9000, 1-1800-10-884-9000, or customer_assistance@canon.com.ph.
Savings can reach up to 52% depending on the unit. The higher the machine model, the bigger the savings.
No, a warranty is given to newly purchased machines for a limited time. TG, on the other hand, can be offered to old machines as long as it is still serviceable and spare parts are still available. The TG period is at least one year, depending on service evaluation/recommendation.
TG clients are entitled to corrective and preventive maintenance visits, consumable/toner supply, and part replacement. Paper supply and repairing any physical damage on the machine are excluded.
Please contact your Canon account executive for more information. You may also contact us through 8884-9000, 1-1800-10-884-9000, or customer_assistance@canon.com.ph.
