You do not know how to set a film on the scanner.
You do not know how to adjust the driver's settings when scanning film.
Computer stops operating during scanning.
The protective sheet is not removed.
Remove the protective sheet from the document cover.
Setting Film
1. Remove the protective sheet from the document cover.
Slide the protective sheet up to remove it.
The film is not correctly placed in the film guide. The film guide is not correctly set to the document cover.
Place the film in the film guide correctly and set the film guide to the prescribed position of the document cover.
Setting Film
1. Remove the protective sheet from the document cover.
Slide the protective sheet up to remove it.
The calibration slot on the film guide is blocked.
Do not block the calibration slot on the Film Guide with film or something.
Do not block the calibration slot on the Film Guide with film or something.
Do not block the calibration slot (1) on the film guide when scanning film. Colors will not scan correctly if the calibration slot is obstructed.
The document cover is not closed.
Close the document cover properly.
ScanGear is not set for scanning film.
Select the type of film in [Select Source] of ScanGear's Simple Mode or Advanced Mode.
Scanning Film with ScanGear (Simple Mode)
ScanGear is the scanner driver software used for scanning documents and film. You can start ScanGear from an application program that supports TWAIN, an industry standard for acquiring images using external devices.
In Simple Mode of ScanGear, you can perform scanning by following simple instructions displayed on the window.
Scanning Film with ScanGear (Advanced Mode)
ScanGear is the scanner driver software used for scanning documents and film. You can start ScanGear from an application program that supports TWAIN, an industry standard for acquiring images using external devices.
In Advanced Mode of ScanGear, you can specify more detailed settings (i.e., color mode, output resolution, brightness, and color balance) when scanning.
CanoScan Toolbox is not set for scanning film.
Solution 1: Select your scanner and click [OK] in [Settings] window of CanoScan Toolbox.
Solution 2: Select [Film] or [Auto mode] in [Select Source] in each button's settings window.
REFERENCE
Also follow the Solution 1 and Solution 2 when you cannot scan with the scanner buttons.
Scanning Film with Toolbox
1. Set the film on the scanner.
(1) Remove the protective sheet and film guide from the document cover, set film into the Film Guide, and then set the Film Guide to the document cover.
(2) Close the document cover.
Scanning Film with Scanner Buttons
Scanner buttons allow you to scan film with just a press of a button.
Resolution setting is too high and scanning stops partway through.
Adjust the resolution and scan again.
Scanning may stop partway through if the resolution setting is too high.
You can adjust the resolution by changing the setting of ScanGear or CanoScan Toolbox.
Scanning Film with ScanGear (Simple Mode)
ScanGear is the scanner driver software used for scanning documents and film. You can start ScanGear from an application program that supports TWAIN, an industry standard for acquiring images using external devices.
In Simple Mode of ScanGear, you can perform scanning by following simple instructions displayed on the window.
Scanning Film with ScanGear (Advanced Mode)
ScanGear is the scanner driver software used for scanning documents and film. You can start ScanGear from an application program that supports TWAIN, an industry standard for acquiring images using external devices.
In Advanced Mode of ScanGear, you can specify more detailed settings (i.e., color mode, output resolution, brightness, and color balance) when scanning.
Scanning Film with Toolbox
1. Set the film on the scanner.
(1) Remove the protective sheet and film guide from the document cover, set film into the Film Guide, and then set the Film Guide to the document cover.
(2) Close the document cover.
Checking resolution and data size
You can check the file size of the image before scanning in ScanGear's [Advanced Mode].
The light unit inside of the scanner is not fully warmed up.
Wait for a minute or two until the light unit warms up, then try scanning again.