1. Support
  2. Search
  3. Download
Contact Us

    The Message <13 PAPER JAM> Appears in the Display on the Control Panel

    15-Nov-2011
    8100108800

    Issue

    The message <13 PAPER JAM> appears in the display on the control panel.
    The message <13 PAPER JAM> appears in the display on the control panel.

    Cause and Solution

    Paper is jammed inside the printer
    Remove the jammed paper and set the paper cassette and covers to the original position. If the printer is not online, press [Online]. [Paper Jams]
    IMPORTANT
    • If paper jams have occurred at multiple areas at the same time, the areas appear in the display by rotation.
    • If you have removed the jammed paper without opening any cover, be sure to open and close the front cover once, and then press [Online].

    Back to top

    Company

    Products

    Services

    Support & Downloads

    Copyright © Canon Marketing (Philippines), Inc. All rights reserved.