Issue
Unable to switch between telephone and fax calls automatically.
Unable to switch between telephone and fax calls automatically.
Cause and Solution
Is the machine set to switch automatically between telephone and fax calls?
For the machine to switch between fax and telephone calls automatically, the receive mode must be set to <FaxTel>, <AnsMode>, or <NET SWITCH>. If you have set <AnsMode>, confirm that external telephone with built in answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded.
Select the Receive mode that suits your needs
Follow this procedure to set receive mode that suits your needs.
Are documents stored in memory, leaving little or no memory available?
Print, send, or delete any documents stored in memory.
Check and Delete Fax Documents Stored in Memory
Has an error occurred during reception?
Print an Activity Report and check for an error.
ACTIVITY REPORT
The default setting is <OUTPUT YES>.
Is paper loaded in the machine?
Make sure paper is loaded in the machine.
Set up the Paper Cassette and Load Paper
1. Align the guides (B) on the both edges of the paper cassette to the protrusions (A) inside the machine.
Can the sender’s machine send the CNG signal, which tells your machine that the incoming call is a fax call?
Some machines cannot send this signal. In such cases, receive the fax manually.