Issue
Cause and Solution
Printing on inappropriate type of paper
Check to see if the paper you are printing on is not too thick or curled.
See [
Printing Media ] and make sure that the paper you are using is suitable.
Paper Feed Roller is dirty
Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the roller, so perform this procedure only when necessary.
Paper not loaded properly
Make sure of the following when you load paper in the printer.
- When loading two or more sheets of paper, align the edges of the sheets before loading.
- Always load the paper in portrait orientation, either in the Rear Tray or the Front Tray, regardless of the printing orientation.
- When loading paper in the Rear Tray, load the paper with the print side facing UP. Align the right edge of the paper stack against the Cover Guide and slide the Paper Guide so that it just touches the left edge of the stack.
- When loading paper in the Front Tray, load the paper with the print side facing DOWN. Align the right edge of the paper stack against the right edge of the Front Tray. Pinch the Paper Guide and slide it until it lightly touches the left side of the loaded paper stack. If the Paper Guide is pressed too firmly against the side of the loaded paper, the paper may bend and not feed properly.
- When loading paper in the Front Tray, make sure that the paper is not set over the protrusion of the Load Limit Mark on the Paper Guide.
Paper source selection is inappropriate
- You cannot load paper other than A4, Letter, or B5-sized plain paper in the Front Tray. When using any other type of paper, load it in the Rear Tray.
- In the printer driver, select the paper source where you loaded the paper for Paper Source. For details, see[ Printing from Your Computer ].
Make sure that the paper stack does not exceed the load limit. However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half.
Foreign object in the Rear Tray or Front Tray
Make sure that there are no foreign objects in the Rear Tray or Front Tray.
Envelopes not prepared or loaded properly
- When printing on envelopes, see [ Loading Envelopes ], and prepare the envelopes before printing.Once you have prepared the envelopes, load them in the printer in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.If the Paper Support is extended, retract it.
- Set the Paper Thickness Lever to the right.
Rear Cover is not attached properly
If the Rear Cover is not reattached properly after it has been removed, it can cause paper jams. Press firmly on the Rear Cover until it is fit squarely in the rear of the printer.