If an error message is displayed on the LCD, take the corresponding action described below.
CHECK INK U051/U052/U053/U059
- There are no image data saved on the memory card that can be read by this machine.
- The machine may not recognize the file if the file name or the folder path contains certain characters. Use only alphanumeric characters.
- Photo data edited or processed on a computer must be printed from the computer.
Make sure that each FINE Cartridge is installed in the correct position.
The FINE Cartridge may not be compatible with this machine. Install the appropriate FINE Cartridge.
The FINE Cartridge may not be installed properly.
Open the Scanning Unit (Printer Cover) and install the FINE Cartridge properly.
If the error is not resolved, the FINE Cartridge may be damaged. Contact your Canon service representative.
Ink may have run out.
The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.
If you want to continue printing without this function, press the Stop/Reset button for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
Ink has run out.
Replace the ink cartridge and close the Scanning Unit (Printer Cover).
If printing is in progress and you want to continue printing, press the Stop/Reset button for at witleast 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.
The machine has a built-in ink absorber to hold the ink used during Print Head Cleaning, for example.
This error message indicates that the ink absorber is nearly full.
Press the OK button to cancel the error so you can continue printing.
However, because printing is disabled once the ink absorber becomes completely full and until the ink absorber is replaced, you are recommended to contact your Canon service representative as early as possible. (You will need to replace a particular part of the machine.)
A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable.
When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the machine. You may also have to turn on your device or select Play mode manually after connecting the device to the machine. Perform necessary operations before connecting your device referring to its instruction manual.
If the error is still not resolved, check if you can print another photograph.
If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine.
Turn off the machine, and unplug the power cord of the machine from the power supply. After a while, plug the power cord of the machine back in, and then turn on the machine. If the same error occurs, contact your Canon service representative.
Make sure that the protective material is removed from the FINE Cartridge Holder, then turn the machine off and back on again. If the problem is not resolved, contact your Canon service representative.
Reload the paper correctly and press the OK button.
NOTE
Pressing the Stop/Reset button also enables you to resolve the error, when sending faxes before printing out received data. After you press the Stop/Reset button to resolve the error, ensure to press the FAX button in order to print out data remained in memory.
Loading Paper
If paper has jammed in the machine, clear the jam, reload the paper in the machine correctly and then press the OK button.
The paper size setting is set to a size other than A4, Letter or Legal.
Set the paper size setting to A4, Letter or Legal and load paper of the same size.
Loading Paper
You opened the Scanning Unit (Printer Cover) during an operation.
Return the Scanning Unit (Printer Cover) to its original position.
DEVICE IN USE CANNOT TURN OFF
You are unable to turn off the machine with the ON/OFF button because the machine is performing an operation.
The machine is performing an operation. Wait until the operation has finished, then turn off the machine.
The machine's memory is full because it has received too many documents, or a very long or detailed document.
Contact the sender and have him/her divide and resend them.