Paper Jams
11-Jun-2008
8200216200
Issue
REFERENCE
If you need to turn off the printer to remove jammed paper during printing, press the RESUME/CANCEL button to cancel print jobs before turning off the printer.
Cause and Solution
Remove the paper following the procedure below.
1. Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot, whichever is easier.
REFERENCE
- If the paper tears and a piece remains inside the printer, open the Top Cover and remove it. Be careful not to touch the components inside the printer.After removing all paper, close the Top Cover, turn the printer off, and turn it back on.
- If you cannot pull the paper out, turn the printer off and turn it back on. The paper may be ejected automatically.
2. Reload the paper, and press the RESUME/CANCEL button on the printer.
If you turned off the printer in step 1, all print jobs in the queue are canceled. Reprint if necessary.
REFERENCE
- When reloading the paper, confirm that you are using the correct paper and are loading it correctly.See[ Loading Paper ].
- A5-sized paper is suited to printing documents consisting mainly of text. We do not recommend using such paper to print documents with photos or graphics, since the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact your Canon service representative.
Remove the paper following the procedure below.
1. Detach the Rear Cover.
2. Pull the paper out slowly.
NOTE
- Be careful not to touch the components inside the printer.
- If you cannot pull the paper out, turn the printer off and turn it back on. The paper may be ejected automatically.
3. Attach the Rear Cover.
Push the left side of the Rear Cover until it is closed completely.
4. Remove the Cassette.
5. Pull the paper out slowly.
6. If any paper is sticking out of the Cassette, remove the paper, align and reload the paper in the Cassette.
REFERENCE
When reloading the paper into the printer, confirm that you are using the correct paper and are loading it into the printer correctly.See[ Loading Paper ].
7. Insert the Cassette into the printer again, and press the RESUME/CANCEL button on the printer.
If you turned off the printer in step 2, all print jobs in queue are canceled. Reprint if necessary.
If you cannot remove the paper or if the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact your Canon service representative.
Make sure of the following:
- Check 1: Are there any foreign objects in the Rear Tray or around the Paper Output Slot?
- Check 2: Is the Rear Cover closed completely?
- Check 3: Is the paper curled?