If Scanning Documents to a File Server Is Failed (FTP)
16-Dec-2011
8200281300
Issue
Document cannot be sent to a file server.
Cause and Solution
If you cannot send document to the file server, check the following:
Wait for a while. Immediately after the main power is turned ON, the machine cannot send documents.
If you still have a trouble, check the following section.
For some networks, the following system environments are required when sending data from the machine to a file server (FTP):
ServersMicrosoft Windows 2000 Server and Internet Information Services 5.0
Microsoft Windows XP Professional and Internet Information Services 5.1
Microsoft Windows Server 2003 and Internet Information Services 6.0
Microsoft Windows Vista and Internet Information Services 7.0
Solaris Version 2.6 or later
Mac OS X
Red Hat Linux 7.2 or later
FTP server for imageWARE Gateway
ProtocolTCP/IP
If you still have a trouble, check the following section.
1. On the <Select Send Type> screen use [
] , [ 
] or 
(Scroll Wheel) to select <Address Book> and press [OK], or press the right Any key to select <One-touch>.2. Use [
] , [ ] or (Scroll Wheel) to select the destination, and press the left Any key to select <Reg/Edit/Erase>.3. Use [
] , [ ] or (Scroll Wheel) to select <Confirm/Edit Address Book Dest.>, then press [OK].4. Use [
] , [ ] or (Scroll Wheel) to select <Display Destination>, then press [OK].5. Check the registered address.
Check the user name, and password if required.
Checking the settings on the file serverCheck if [Full computer name] and the folder path set on the computer correspond to <Host Name> and <Folder> set in the machine.
1. Confirm [Full computer name].
For Windows 2000, right-click [My computer] on the Widows desktop and select [Properties]. Click the [Network Identification] tab to display the [Network Identification] sheet, and check [Full computer name]. Click [Cancel] to close the [System Properties] dialog box. For Windows Windows XP/Server 2003, click [start] or [Start] on the Windows taskbar, right-click [My Computer] -> click Properties]. Click the [Computer Name] tab to display the [Computer Name] sheet -> confirm [Full computer name]. Click [Cancel] to close the dialog box. For Windows Vista, Windows Vista, click [start] or [Start] on the Windows taskbar, right-click [My Computer] -> click Properties]. Click the [Computer Name] tab to display the [Computer Name] sheet -> confirm [Full computer name]. Click [Cancel] to close the dialog box.NOTE
You can enter up to 120 characters for <Host Name> and <Folder> in the machine.
2. Check the user name and password for access to the FTP server.
For Windows 2000, right-click the [My Computer] icon on the desktop -> click [Manage] to open the [Computer Management] window. For Windows XP/Server 2003, click [start] or [Start] on the Windows taskbar, right-click [My Computer] -> click [Manage] to open the [Computer Management] window. For Windows Vista, click [start] or [Start] on the Windows taskbar, right-click [My Computer] -> click [Manage] to open the [Computer Management] window. Under [System Tools], double-click [Local Users and Groups] -> right-click the [Users] folder -> click [New User].
In the [New User] dialog box, check the user name in [User name] and password in [Password] and [Confirm password].
If the address is not correct, register the correct address.
For instructions on how to register the Address Book or One-touch, see "Registering Destinations in One-Touch" and "Registering Destinations in the Address Book."