Paper Jams
09-Dec-2008
8200366000
Issue
IMPORTANT
- While the machine is receiving a fax (in memory), you cannot turn off the machine. Turn it off after receiving the fax. Do not disconnect the power plug while the machine is receiving a fax. If you disconnect the power plug, all the documents stored in memory are deleted.
NOTE
- If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine.
Cause and Solution
Remove the paper following the procedure below.
1.Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot, whichever is easier.
NOTE
- If the paper tears and a piece remains inside the machine, turn the machine off, open the Scanning Unit (Cover), and remove the paper. Be careful not to touch the components inside the machine. After removing all paper, close the Scanning Unit (Cover), and turn the machine back on.
- If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically.
2.Reload the paper, and press the OK button on the machine.
If you turned off the machine in step (1), all print jobs in the queue are canceled. Reprint if necessary.
NOTE
- When reloading the paper, confirm that you are using the correct paper and are loading it correctly.
-> [ Loading Paper ]
- A5 sized paper is suited to printing documents consisting mainly of text. We do not recommend using such paper to print documents with photos or graphics, since the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
Make sure of the following:
Check 1: Are there any foreign objects around the Paper Output Slot?
Check 2: Are there any foreign objects in the Rear Tray?
If you drop the foreign object into the Rear Tray, turn off the machine, then remove the foreign object.
Check 3: Is the paper curled?
If you press the Stop button during scanning, Document in ADF Press OK appears on the LCD. Press the OK button so that the remaining document is automatically fed out.
Remove the document following the procedure below.
1.If printing is in progress, press the Stop button.
2.Turn off the machine.
3.If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Document Feeder Cover.
4.Pull out the jammed document from the ADF.
5.Close the Document Feeder Cover, then turn on the machine.
When rescanning the document after clearing the error, rescan it from the first page.
If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center.
NOTE
- The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low. In this case, reduce the number of document pages to approximately half of the loading capacity. If the document still jams, use the Platen Glass instead.
If the document is jammed in the Document Output Slot, open the Document Output Slot as shown in the figure below and pull out the document.
When rescanning the document after clearing the error, rescan it from the first page.
If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center.