Issue
The following messages are displayed on the LCD when the fax is performing a function or encounters an error.
Cause and Solution
| Cause | Action |
| The (AUTO PRINT) setting has been set to (OFF). | Set the (AUTO PRINT) setting to (ON) to print received faxes, ACTIVITY REPORT, TX REPORT, RX REPORT, MULTI TX REPORT, and MEMORY CLEAR REPORT automatically (See Receiving Faxes). |
| Cause | Action |
| The fax is waiting to redial the receiving number because the line was busy or the receiving party did not answer when you tried to send the document. | Wait for the fax to automatically redial the number. If you want to cancel automatic redialing, press [Stop/Reset] (See Sending Faxes). |
| Cause | Action |
| The telephone number you dialed is busy. | Try sending the document at a later time. |
| The fax number dialed was incorrect. | Check the fax number and dial again. |
| The other party’s fax machine is not working. | Contact the other party and have them check their fax machine. |
| The other party is not using a G3 machine. | Contact the other party and ask them to send or receive the document using a G3 machine. |
| The fax may not be set for the type of telephone line in use (pulse/tone). | Make sure the fax is set for the correct telephone line type. |
| The receiving fax machine did not answer within 55 seconds (after all automatic redialing attempts). | Contact the receiving party and have them check their fax machine. You can try to send the document using manual sending (see Sending Faxes). For long-distance call, add pauses to the registered number (see Sending Faxes). |
| Cause | Action |
| The document is not set in the ADF, or has jammed. | Set the document you are trying to send or copy , or check for a document jam and clear the jam if necessary , and start again. |
| Cause | Action |
| The size of the paper in the Rear Tray and that specified in the (PAPER SIZE) setting are different. | Load the correct paper size or change the (PAPER SIZE) setting . Press [Stop/Reset]. |
CHK PRINTER 5100 / SEE MANUAL
| Cause | Action |
| Movement of the Holder is blocked. | Clear the paper jam or foreign object that is preventing the Holder from moving, then turn off the machine and turn it back on again. |
| There may be an obstruction that is not allowing the Holder mechanism to move. | Check for any obstruction (paper clip, small object, etc.) and also that the protective tape are removed from the FINE Cartridge. Check also for a paper jam and clear the jam if necessary . Then press [Stop/Reset] and start again. |
| The FINE Cartridge may be defective. |
Press [Stop/Reset]. Reinstall the FINE Cartridge (see Prepare the Machine ) and start again.In either case, if the error does not clear, try unplugging the fax. Wait several minutes, then plug it back in. Also, try replacing the FINE Cartridge with a new one. |
| An error requiring servicing might have occurred. | Turn off the machine, and unplug the power cord of the machine from the power supply. After a while, plug the power cord of the machine back in and turn on the machine. If the same error occurs, contact the service center. |
CHK PRINTER 5B00 / REQUIRE SERVICE
| Cause | Action |
| The ink absorber (which holds the ink used for print head cleaning) may be full. | Contact the service center as early as possible. |
CHK PRINTER B200 / REQUIRE SERVICE
| Cause | Action |
| An error requiring servicing might have occurred. | If using the machine as phone, contact the service center, then turn off the machine immediately.
If not using as phone, turn off the machine immediately, then contact the service center using your phone. |
CHK PRINTER nnnn / SEE MANUAL
| Cause | Action |
| An error requiring servicing might have occurred. | Turn off the machine, and unplug the power cord of the machine from the power supply. After a while, plug the power cord of the machine back in and turn on the machine. If the same error occurs, contact the service center. |
| Cause | Action |
| There is a paper jam. | Clear the paper jam and reload paper in the Rear Tray. Press [Stop/Reset]. |
| Cause | Action |
| The document is longer than 400 mm. | Use a copier to make a reduced copy of the document and then send the copy. |
| Cause | Action |
| The fax is receiving a document using Error Correction Mode (ECM). | ECM receptions may take longer than normal receptions. Turn off ECM if you need to receive quickly, or if you know your local lines are in good condition . |
| Cause | Action |
| The fax is sending a document using Error Correction Mode (ECM). | ECM transmissions may take longer than normal transmissions. Turn off ECM if you need to transmit quickly, or if you know your local lines are in good condition . |
| Cause | Action |
| The ink absorber is almost full. | Printing will no longer be possible once the ink absorber is full. Contact the service center immediately. Press [Stop/Reset] to continue printing. |
| Cause | Action |
| The remaining level of the ink cannot be correctly detected. | A FINE Cartridge that was once empty is installed. Replace the FINE Cartridge. |
| Cause | Action |
| The fax’s memory is full because it has received too many documents, or a very long or detailed document. | Print and delete any documents stored in memory (See Receiving Faxes). Then start again. |
| The fax’s memory is full because you either tried to send or copy too many pages at once, or you tried to send or copy a very long or detailed document, using memory sending. |
Free up space in the fax’s memory by printing or deleting any documents in memory you no longer need (See Receiving Faxes).If multiple pages are loaded, separate the pages into smaller stacks. If not, try sending the document by direct sending.(See Sending Faxes) |
| The total maximum recording time of 30 minutes has been reached(JX510P only). | Listen to your telephone messages and delete any unnecessary messages. Alternatively, erase all telephone messages stored in the fax memory. |
| Cause | Action |
| Ink has run out. | Replace the FINE Cartridge. |
| Cause | Action |
| The outgoing message has not been recorded. | Record an outgoing message . |
| Cause | Action |
| The fax received the document in memory because paper or ink ran out, a paper jam occurred, or the incorrect FINE Cartridge was installed. | Load paper in the Rear Tray (see Prepare the Machine), replace the FINE Cartridge or clear the paper jam .Print any documents stored in memory (See Receiving Faxes). |
| The fax receives documents in memory because the (AUTO PRINT) setting is set to (OFF). | Set the (AUTO PRINT) setting to (ON). This enables to print received faxes automatically (See Receiving Faxes). |
| Cause | Action |
| Ink is low. | Replace the FINE Cartridge . |
| Cause | Action |
| The document is set while printing. | Remove the document. Press [Stop/Reset] and try printing again. |
SET DOCUMENT IN CORRECT POSITION
| Cause | Action |
| The document cannot be correctly detected or the document is too small. | Make sure the document meets the requirements and is correctly loaded. If necessary, reload the document and press [Start/Copy]. |
*JX510P only.
| Cause | Action |
| Either 55 messages, including an outgoing message, alternative message, voice memos, Fax/Tel message and forwarding message, have been recorded or the total maximum recording time of 30 minutes has been reached. | Listen to your telephone messages and delete any unnecessary messages. Alternatively, erase all telephone messages stored in the fax memory. |
| Cause | Action |
| You pressed [Stop/Reset] to cancel the transmission. | If required, try sending again. |
| Cause | Action |
| When the fax sends or receives a document, it assigns it a unique identification number (nnnn). | Write the number down if you need it later. |