Paper Is Smudged/Printed Surface Is Scratched
13-Jul-2010
8200403100
Issue
Cause and Solution
- Check to see if the paper you are printing on is suitable for your printing purpose.
->[ Media Types You Can Use ]
- When performing Borderless Printing, make sure that the paper you are using is suitable for Borderless Printing.
If the paper you are using is not suitable for Borderless Printing, the print quality may be reduced at the top and bottom edges of the paper.
->[ Printing Area ]
- For Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded on the Rear Tray for a long time may cause the paper to curl. In this case, load the paper with the other side facing up. It may resolve the problem.
We recommend putting unused paper back into the package and keeping it on a level surface.
- For Other Paper
1.With the printing side (A) facing up, cover the paper with a fresh sheet of plain paper to avoid staining or scratching the surface.
2.Roll up the paper in the opposite direction to the paper curl as shown below.
3.Check to see that the paper curl is within approximately 0.08 to 0.2 inches /2 to 5 mm (B) in height.
We recommend printing curl-corrected paper one sheet at a time.
NOTE
- For Paper That Curls Inward When It Is Printed
Depending on the media type, the paper may be smudged or may not be fed properly even if it is not curled inward. In such cases, follow the procedure described below to curl the paper outward before printing. This may improve the print result.
1. With the printing side (A) facing up, cover the paper with a fresh sheet of plain paper to avoid staining or scratching the surface.
2. Roll up the paper as shown below.
3. Check to see that the paper curl is within approximately 0.08 to 0.2 inches / 2 to 5 mm (B) in height.
We recommend printing paper that has been curled outward one sheet at a time.
Selecting the Prevent paper abrasion setting will widen the clearance between the Print Head and the loaded paper. If you notice abrasion even with the media type set correctly to match the loaded paper, set the printer to prevent paper abrasion by using the printer driver.
* Deactivate the Prevent paper abrasion setting once printing is complete. If not, this setting remains enabled for all subsequent print jobs.
Open the printer properties dialog box, and in Custom Settings in the Maintenance sheet, select the Prevent paper abrasion check box, and then click Send.
In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent paper abrasion check box, and then click Send.
Check 5: If you are printing on board paper or especially thick paper (from 0.6 mm / 23 mil to 1.2 mm / 47 mil), select Board Paper from Media Type in the printer driver
The printed surface may be scratched or a malfunction may occur if Media Type is set to anything other than Board Paper. Paper that is thicker than 1.2 mm / 47 mil cannot be used.
Check 6: If the intensity is set high, reduce the Intensity setting in the printer driver and try printing again
If you are using plain paper to print images with high intensity, the paper may absorb too much ink and become wavy, causing paper abrasion.
Reduce the Intensity setting in the printer driver and try printing again.
1.Open the printer properties dialog box.
Click Here: Printer Driver* Before clicking here to open the printer properties dialog box, quit the running application software.
2.On the Main sheet, select Manual for Color/Intensity, and then click Set.
3.Drag the Intensity slide bar on the Color Adjustment sheet to adjust the intensity.
1.Open the Print dialog box.
2.Select Color Options in the pop-up menu.
3.Drag the Intensity slide bar to set the intensity.
If you are printing beyond the recommended printing area of your printing paper, the lower edge of the paper may become stained with ink.
Resize your original document in your application software.
Printing Area
To ensure the best print quality, the printer allows a margin along each edge of media. The actual printable area will be the area inside these margins.
Recommended printing area : 
Canon recommends that you print within this area.
Canon recommends that you print within this area.Printable area : 
The area where it is possible to print......
The area where it is possible to print......See[Printing Area]
Clean the Paper Feed Roller.
NOTE
Cleaning the Paper Feed Roller will wear the roller, so perform this procedure only when necessary.
Cleaning the Paper Feed Rollers
The feed roller cleaning function allows you to clean the paper feed roller. Perform feed roller cleaning when there are paper particles sticking to the paper feed roller and paper is not fed properly.
The procedure for cleaning the feed rollers is as follows:
When performing duplex printing, the inside of the printer may become stained with ink, causing the printout to become smudged.
Perform the Bottom Plate Cleaning to clean the inside of the printer.
NOTE
To prevent the inside of the printer from stains, set the paper size correctly.
Cleaning Inside the Printer
The bottom plate cleaning function allows you to prevent smudges on the back side of the paper. Perform bottom plate cleaning before you execute duplex printing.
Also perform bottom plate cleaning if ink smudges caused by something other than print data appear on the printed page.
Doing so gives the printed surface enough time to dry so that paper smudged and scratched are prevented.
1.Make sure that the printer is turned on.
2.Open the printer properties dialog box.
3.Click the Maintenance tab and then Custom Settings.
4.Drag the Ink Drying Wait Time slide bar to set the wait time, and then click Send.
5.Confirm the message and click OK.
1.Make sure that the printer is turned on.
2.Open the Canon IJ Printer Utility.
3.Select Custom Settings in the pop-up menu.
4.Drag the Ink Drying Wait Time slide bar to set the wait time, and then click Send.
5.Confirm the message and click OK.
Depending on the media type, the paper may be scratched by other loaded paper when feeding from the Rear Tray. In this case, load one sheet at a time.