Check 1: If all the lamps on the Operation Panel are off, make sure that the power plug is plugged in, then turn the machine on.
While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp stops flashing and remains lit green.
Check 2: Make sure that the printer port is configured appropriately in the MP Drivers.
* In the following instructions, "XXX" signifies your machine's name.
1. Log on as a user account with administrator privilege.
2. Click Control Panel, then Printer under Hardware and Sound.
In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and Faxes.
In Windows 2000, click Control Panel then Printers.
3. Right-click the Canon XXX Printer icon, then select Properties.
4. Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (where "n" is a number) with Canon XXX Printer appearing in the Printer column is selected for Print to the following port(s).
If the port setting is not correct, reinstall the MP Drivers or change the port setting according to the interface you are using.
NOTE
When the machine is used over LAN, the port name of the machine is displayed as "CNBJNP_xxxxxxxxxx".
* "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the machine.
Check 3: Make sure that the machine is connected to your computer properly.
When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:
- If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.
- There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the machine over LAN, make sure that the machine is connected to the network with a LAN cable or is set up correctly. For details, refer to your setup manual.
Check 4: Make sure that the MP Drivers are installed correctly.
Check 5: When the machine is connected to your computer with a USB cable, check the status of the device on your computer.
Follow the procedure below to check the status of the device.
1. Click Control Panel, Hardware and Sound, then Device Manager.
If the User Account Control screen is displayed, follow the on-screen instructions.
In Windows XP, click Control Panel, Performance and Maintenance, System, then click Device Manager on the Hardware sheet.
In Windows 2000, click Control Panel, System, then Device Manager on the Hardware sheet.
2. If USB Printing Support is not displayed, make sure that the machine is correctly connected to the computer. -> Check 3: Make sure that the machine is connected to your computer properly.
3. Click the General tab and make sure that there is no indication of a problem with the device. If a device error is displayed, refer to Windows help to resolve the error.