Solution
When <Paper jam.> appears on the display, a paper jam has occurred in the feeder or inside the machine. Following the procedure displayed on the screen, remove the jammed document or paper.
WARNING
- When removing the jammed document or paper:
Take care not to cut your hands on the edges of the document or paper.
- When removing jammed paper or when inspecting the inside of the machine:
Do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock.
CAUTION
- If loose toner comes into contact with your skin or clothing:
Wash with cold water. Warm water will set the toner.
- When removing the jammed document or paper:
If paper is jammed, remove the jammed paper so that any pieces of paper do not remain inside the machine according to the displayed message. Also, do not put your hand in an area other than indicated areas, as this may result in personal injuries or burns.
IMPORTANT
Remove any torn pieces to avoid further jams.
- If repeated paper jams occur:
- Fan and tap the paper stack on a flat surface before loading it in the machine.
- Check that the paper you are using meets the requirements for use.
- Make sure you have removed any scraps of paper from the inside of the machine.
NOTE
Do not force a jammed document or paper out of the machine.
Contact your local authorized Canon dealer or the Canon help line for assistance if needed.
Document Jams in the Feeder
Referring to the procedure on the display, follow the steps below to remove jammed documents.
1. Press [
].
2. Remove the document loaded in the feeder.
3. Open the feeder cover.
4. Remove the document by pulling it gently.
5. Close the feeder cover.
6. Place documents in the feeder.
Paper Jams in the Paper Cassette (Cassette 1 or 2)
Referring to the procedure on the display, follow the steps below to remove jammed documents.
* Cassette 2 (optional) can be used only for MF8350Cdn.
1. Press [
].
Pressing [OK] exits the operation screen.
2. Pull out the paper cassette.
Hold the paper cassette with both hands.
If the optional paper cassette (Cassette 2) is installed in MF8350Cdn, pull out the optional paper cassette also.
3. Remove the paper by pulling it gently.
4. Insert the paper cassette into the machine.
If the optional paper cassette (Cassette 2) is installed in MF8350Cdn, install the optional paper cassette also.
5. When the following screen appears, select <Yes> with [
], and then press [OK].
The machine is ready to print.
Paper Jams in the Multi-purpose Tray (MF8350Cdn)
Referring to the procedure on the display, follow the steps below to remove jammed documents.
1. Press [
].
Pressing [OK] exits the operation screen.
2. Remove the paper by pulling it gently.
If the jammed paper cannot be removed easily, do not try to remove it forcefully but proceed to Step 3.
3. Close the multi-purpose tray.
4. Pull out the paper cassette.
Hold the paper cassette with both hands.
5. Lower the manual feed transport guide.
(1) Hold the tabs (A) on both sides.
IMPORTANT
Do not touch the rubber pad (A).
Touching it may result in deterioration in print quality.
6. Remove the paper by pulling it gently.
If the jammed paper cannot be removed easily, do not try to remove it forcefully but proceed to Step 7.
7. Return the manual feed transport guide to its original position.
8. Insert the paper cassette into the machine.
9. When the following screen appears, select <Yes> with [
], and then press [OK].
The machine is ready to print.
NOTE
If the jammed paper cannot be removed in Step 6, see "Paper Jams in the Rear Cover and Duplex Unit (MF8350Cdn)" in this content and remove the jammed paper.
Paper Jams in the Manual Feed Slot (MF8050Cn/MF8030Cn)
Referring to the procedure on the display, follow the steps below to remove jammed documents.
1. Press [
].
Pressing [OK] exits the operation screen.
2. Pull out the paper cassette.
Hold the paper cassette with both hands.
3. Open the manual feed slot cover.
4. Lower the manual feed transport guide.
5. Remove the paper by pulling it gently.
6. Return the manual feed transport guide to its original position.
7. Close the manual feed slot cover.
8. Insert the paper cassette into the machine.
9. When the following screen appears, select <Yes> with [
], and then press [OK].
The machine is ready to print.
Paper Jams in the Rear Cover and Duplex Unit (MF8350Cdn)
Referring to the procedure on the display, follow the steps below to remove jammed documents.
1. Press [
].
3. Open the paper output guide by holding the green tab (A).
4. Remove the paper by pulling it gently.
Make sure that no paper is jammed inside the paper output guide, and then close it.
5. Remove the paper by pulling it gently.
6. Holding the tabs (A) on both sides, close the duplex unit.
Close the guide firmly until it clicks.
7. Remove the paper by pulling it gently.
The machine is ready to print.
Paper Jams in the Output Area (MF8350Cdn)
Referring to the procedure on the display, follow the steps below to remove jammed documents.
1. Press [
].
3. Lift the scanning platform.
4. Remove the paper by pulling it gently.
5. Lower the scanning platform.
6. Close the front cover.
The machine is ready to print.
Paper Jams in the Output Area and Rear Cover (MF8050Cn/MF8030Cn)
Referring to the procedure on the display, follow the steps below to remove jammed documents.
1. Press [
].
2. Lift the scanning platform.
3. Remove the paper by pulling it gently.
4. Lower the scanning platform.
6. Remove the paper by pulling it gently.
The machine is ready to print.
