Consumer Business
ENG
Consumer
Switch to: Business
Warranty Support
ENG
  1. Support
  2. Search
  3. Download
Contact Us

    Cannot Open RAW Images on a Computer

    17-Sep-2009
    8200645600

    Solution

    Differences between RAW Images and JPEG Images
    RAW is the name given to an image file type that records image data captured by the camera's image sensor without any processing; it takes the name "RAW" because the data is raw.
    Each camera manufacturer has a different type of RAW format. Therefore, some applications do not support RAW images that are captured by EOS DIGITAL cameras.

    Checking Whether the Captured RAW Images Are Supported by Applications
    If you cannot open the RAW images captured by the camera on your computer, please make sure whether the application used supports the camera.

    ApplicationRequirements
    Digital Photo Professional*
    ZoomBrowser EX*
    ImageBrowser*    		 - The applications must be those bundled with the EOS DIGITAL camera with which the RAW images were captured.
    - The applications must be updated to the latest versions using updaters.
    Commercially available image editing applicationsPlease contact the manufacturers of the applications.

    * Updaters for Digital Photo Professional, ZoomBrowser EX (for Windows), or ImageBrowser (for Macintosh), are available for download from the Canon Web site.

    Related Information