Check 1: Make sure that the power plug is securely plugged in, then turn the machine on
While the Power lamp is flashing green, the machine is initializing. Wait until the Power lamp stops flashing and remains lit green.
NOTE
- When printing large data such as a photo or graphics, it may take longer to start printing. While the Power lamp is flashing green, the computer is processing data and sending it to the machine. Wait until printing starts.
Check 2: Make sure that the machine is connected to your computer properly
When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:
- If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.
- There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the machine over LAN, make sure that the machine is set up to be used over network correctly. For details, refer to your setup manual.
How to connect the machine to the computer(USB /wireless LAN)
Check 3: Restart your computer if you are printing from the computer
If there are any unnecessary print jobs, delete them.
Deleting the Undesired Print Job
If you are using the XPS printer driver, replace "Canon IJ Status Monitor" with "Canon IJ XPS Status Monitor" when reading this information.
If the printer does not start printing, cancelled or failed print job data may be remaining.
Delete the undesired print job by using the Canon IJ Status Monitor.
Check 4: Make sure that your machine's name is selected in the Print dialog box
The machine will not print properly if you are using a printer driver for a different printer.
Make sure that your machine's name is selected in the Print dialog box.
NOTE
To make the machine the one selected by default, select Set as Default Printer.
Check 5: Configure the printer port appropriately
Make sure that the printer port is configured appropriately.
1.Log on as a user account with administrator privilege.
2.Select Devices and Printers from the Start menu.
When using Windows 7, select Start menu > Control Panel > Hardware and Sound > Devices and Printers.
In Windows Vista, select the Start menu > Control Panel > Hardware and Sound > Printers.
In Windows XP, select the Start menu > Control Panel > Printers and Other Hardware > Printers and Faxes.
3.Right-click the Canon XXX Printer icon (where "XXX" is your machine's name), then select Printer properties.
In Windows Vista or Windows XP, right-click the Canon XXX Printer icon (where "XXX" is your machine's name), then select Properties.
4.Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (where "n" is a number) with Canon XXX Printer appearing in the Printer column is selected for Print to the following port(s).
NOTE
When the machine is used over LAN, the port name of the machine is displayed as "CNBJNP_xxxxxxxxxx".
* "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the machine.
- If the setting is incorrect:
Reinstall the MP Drivers.
- Printing does not start even though the port named USBnnn is selected:
Launch Canon My Printer from the task tray, select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select Canon XXX Printer.
If the problem is not resolved, reinstall the MP Drivers.
- Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over LAN:
Launch the Canon IJ Network Tool, and select "CNBJNPxxxxxxxxxx" as you confirmed in step 4, then associate the port with the printer using Associate Port in the Settings menu.
If the problem is not resolved, reinstall the MP Drivers.
How to connect the machine to the computer(USB /wireless LAN)
Check 6: Is the size of the print data extremely large?
Click Print Options on the Page Setup sheet. Then, select the Prevent loss of print data check box in the displayed dialog.
Check 7: Did you replace your access point / router, or change the settings?
When you replace the access point / router, you will need to transfer the new network settings to the printer by reinstalling the printer driver. This will connect your printer to your new network. If you need to change you settings, restart the access point / router by pushing the power button or restart button of the access point / router. (For details, refer to the instructions for the access point / router.)