Scanner Does Not Work
03-Jun-2010
8200801500
Issue
Check 1: Restart the computer.
Check 2: Follow the steps below to make sure that the machine is recognized by the computer, and if not, reinstall ScanGear (scanner driver).
Cause and Solution
- Windows 7/Windows Vista:
1. On the Start menu, right-click Computer, then select Properties.
2. Select Device Manager on the upper left of the screen.
- Windows XP:
1. On the Start menu, right-click My Computer, then select Properties.
2. On the Hardware tab, select Device Manager.
- If the Machine is Recognized
The machine is displayed under "Imaging devices."
- If the Machine is Not Recognized
The machine is not displayed. ("CanoScan" may be displayed under "Other devices.")
1. Restart the computer.
2. Follow the steps below to make sure that the machine is recognized by the computer, and if not, reinstall ScanGear (scanner driver).
(1) Select About This Mac from the Apple menu.
(2) Click More Info... in the window to display System Profiler.
(3) Click Hardware - USB.
(4) Make sure that CanoScan is displayed in USB Device Tree.
Deleting the Unnecessary ScanGear (Scanner Driver)
You can delete the ScanGear (scanner driver) you no longer use.
When deleting ScanGear, close all running applications and remove the USB cable connecting the machine and computer.
Insert the Setup CD-ROM into the computer's disc drive, click Custom Install, select the ScanGear checkbox and reinstall it.
NOTE
Deselect the checkboxes to the left of applications that are already installed. These applications will not be reinstalled.
Installing the software from CanoScan setup CD-ROM