Issue
Paper rubs against the printhead
Cause and Solution
<Cause1> The type of paper specified in the printer driver does not match the type loaded in the printer.
<Corrective Action1>
Load paper of the same type as you have specified in the printer driver.
<Corrective Action2>
Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.
1.Hold down the Stop button for a second or more to cancel printing.
2.Change the type of paper in the printer driver and try printing again.
<Cause2> Paper has been loaded incorrectly, causing it to wrinkle.
<Corrective Action>
Reload the paper.
<Cause3> The Printhead is set too low.
<Corrective Action>
In Head Height, choose Automatic.
<Cause4> You are printing on heavyweight paper or paper that curls or wrinkles easily after absorbing ink.
<Corrective Action1>
When printing on Heavyweight Coated Paper or other paper-based media, choose a VacuumStrngth setting of Strong or Strongest. If paper still rubs against the printhead, try raising the Printhead by setting Head Height to Highest.
<Corrective Action2>
When printing on CAD Tracing Paper or other film-based media, choose a VacuumStrngth setting of Standard, Strong, or Strongest. If paper still rubs against the printhead, try raising the Printhead by setting Head Height to Highest.
<Corrective Action3>
When printing on paper 0.1 mm (0.004 in) thin or thinner, choose a VacuumStrngth setting of Weakest. If paper still rubs against the printhead, try raising the Printhead by setting Head Height to Highest.
<Cause5> When you have loaded paper, the paper you have loaded does not match the type selected on the Display Screen.
<Corrective Action>
Be sure to select the correct type of paper in the printer menu when loading paper.