Printing Does Not Start
22-Jul-2011
8201134800
Issue
Cause and Solution
This printer has a function for automatically turning OFF.
The printer is turned OFF / Printing Does Not Start
Windows
<Phenomenon>
- The printer is turned OFF.
- Printing does not start.
- The message "Printer is offline." appears when printing starts.
While the POWER lamp is flashing blue, the printer is initializing. Wait until the POWER lamp stops flashing and remains lit blue.
REFERENCE
When printing large data such as a photo or graphics, it may take longer to start printing. While the POWER lamp is flashing blue, the computer is processing data and sending it to the printer. Wait until printing starts.
Checking the Ink Status
With the Ink Lamps
1. Make sure that the power is turned on, and open the paper output tray gently.
Replacing an Ink Tank
When you need to replace an ink tank, follow the procedure below.
See[Replacing an Ink Tank ]
If there is still sufficient ink but its ink lamp is flashing red, an ink tank may not be installed in a right position.
Replacing an Ink Tank
When you need to replace an ink tank, follow the procedure below.
See[Replacing an Ink Tank ]
If the ink lamp is not lit, press the 
mark on the ink tank until it clicks into place.
mark on the ink tank until it clicks into place.When the printer is connected to your computer with a USB cable, check the followings:
- If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.
- There could also be a problem with the USB cable. Replace the USB cable and try printing again.
Check 7: If you are printing from the computer and there are any unnecessary print jobs, delete them.
If the inner cover is opened, close the inner cover and press the RESUME/CANCEL button on the printer.
The printer will not print properly if you are using a printer driver for a different printer.
Make sure that your printer's name is selected in the Print dialog box.
REFERENCE
To make the printer the one selected by default, select Set as Default Printer.
Make sure that the printer port is configured appropriately.
1. Log on as a user account with administrator privilege.
2. Select items from the Start menu as shown below.
- In Windows 7, select Devices and Printers from the Start menu.
- In Windows Vista, select the Start menu > Control Panel > Hardware and Sound > Printers.
- In Windows XP, select the Start menu > Control Panel > Printers and Other Hardware > Printers and Faxes.
3. Open the properties of the printer driver for the printer.
- In Windows 7, right-click the "Canon XXX" icon (where "XXX" is your printer's name), then select Printer properties.
- In Windows Vista or Windows XP, right-click the "Canon XXX" icon (where "XXX" is your printer's name), then select Properties.
4. Click the Ports tab to confirm the port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX" appearing in the Printer column is selected for Print to the following port(s).
- If the setting is incorrect:
Reinstall the printer driver.
- Printing does not start even though the printer is connected to the computer using a USB cable and the port named "USBnnn" is selected:
Launch Canon My Printer from the task tray, select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your printer's name.
If the problem is not resolved, reinstall the printer driver.
Click Print Options on the Page Setup sheet on the printer driver. Then, set Prevention of Print Data Loss in the displayed dialog to On.