An Error Message Is Displayed on the LCD
28-Jul-2011
8201137700
Issue
If an error message is displayed on the LCD, take the corresponding action described below.
Cause and Solution
If the lamp on the ink tank is flashing, ink may have run out.
Replacing the ink tank is recommended.
If printing is in progress and you want to continue printing, touch the machine's OK button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The machine may be damaged if printing is continued under the ink out condition.
-> [ Replacing an Ink Tank ]
REFERENCE
- If multiple ink lamps are flashing red, refer to [ Checking the Ink Status ] and check the status of each ink tank.
Some ink tanks are not installed in place U072/More than one ink tank of the following color is installed U071
- Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.)
- More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)
Confirm that the ink tanks are installed in the appropriate positions.
Replacing an Ink Tank
When you need to replace an ink tank, follow the procedure below.
The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)
Replace the ink tank and close the scanning unit / cover.
-> [ Replacing an Ink Tank ]
Printing with an ink tank that was once empty may damage the machine.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Touch the machine's Stop button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks.
REFERENCE
- If the function for detecting the remaining ink level is disabled, the ink tank in gray is displayed on the LCD when checking the current ink level.
-> [ Checking the Ink Status ]
- The ink tank is not installed. Install the ink tank.
-> [ Replacing an Ink Tank ]
- Appropriate ink tank is not installed. Printing cannot be executed because the ink tank is not compatible with this machine. Install the appropriate ink tank. If you want to cancel printing, touch the machine's Stop button.
-> [ Replacing an Ink Tank ]
- The ink tank cannot be recognized. (The lamp on the ink tank is off.) Replace the ink tank.
-> [ Replacing an Ink Tank ]
Appropriate ink tank is not installed.
Printing cannot be executed because the ink tank is not compatible with this machine.
Install the appropriate ink tank.
-> [ Replacing an Ink Tank ]
If you want to cancel printing, touch the machine's Stop button.
The ink has run out. (The lamp on the ink tank flashes.)
Replace the ink tank and close the scanning unit / cover.
-> [ Replacing an Ink Tank ]
Printing under the current condition may damage the machine.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Touch the machine's Stop button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.
REFERENCE
- If the function for detecting the remaining ink level is disabled, the ink tank in gray is displayed on the LCD when checking the current ink level.
-> [ Checking the Ink Status ]
- There is no image data or document saved on the memory card or USB flash drive that can be read by this machine.
- The machine may not recognize the file if the file name or folder path contain certain characters. Use only alphanumeric characters.
- Photo data edited or processed on a computer must be printed from the computer.
REFERENCE
- When a photo which has been processed on a computer is selected, "?" is displayed on the LCD.
Cannot print the specified PDF file. An error has occurred while scanning the file, or the format is not supported, or the file is too large
- Make sure the PDF file is printable from a memory card or USB flash drive.
REFERENCE
- The names of the PDF files are displayed even though they cannot be printed from the memory card or USB flash drive. It is recommended you confirm whether they are printable. If one of the following conditions applies to the PDF files, they are not printable.
- The Details screen is not displayed for the PDF file you want to print.
- Characters other than machine name, MP Navigator EX V5.0, or MP Navigator EX are displayed on Created with on the Details screen.
- "?" is displayed on the preview screen.
- Data edited or processed on a computer must be printed from the computer.
The specified PDF file contains unprintable data. Some portions may not be printed. Some portions may not be printed
PDF file which contain lot of graphics or hi-resolution images may lose that data or stop before printing is completed. In this case, print from the computer.
If the inner cover (the cover of the disc tray) is open while printing other than disc label printing is in progress, close the inner cover, then touch the OK button.
If the inner cover is closed when starting disc label printing, open the inner cover with the scanning unit / cover closed, set the disc tray, and then touch the OK button on the machine to dismiss the error.
Do not open or close the inner cover while printing is in progress. Doing so may damage the machine.
If the inner cover is open when starting disc label printing, close the inner cover with the scanning unit / cover closed, set the disc tray, and then touch the OK button on the machine to dismiss the error.
The ink absorber is almost full.
Touch the machine's OK button to continue printing. Contact the service center.
The machine error has occurred.
Contact the service center.
Some errors occurred while copying and a certain time passed.
Touch the OK button to dismiss the error, and try to copy again.
- Check the device connected to the Direct Print Port. Printing photos directly is possible with a PictBridge compliant device or the optional Bluetooth Unit BU-30, or a USB flash drive.
- A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable. When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the machine. You may also have to turn on your device or select Play mode manually after connecting the device to the machine. Perform necessary operations before connecting your device referring to its instruction manual. If the error is still not resolved, check if you can print another photograph.
- Print head nozzles are clogged. Touch the OK button to dismiss the error, and print the nozzle check pattern to check the status of the print head.
- Paper of size other than A4 or Letter is loaded in the rear tray. Touch the OK button on the machine to dismiss the error, then load a sheet of A4/Letter-sized Canon Matte Photo Paper MP-101 with the printing side (whiter side) facing UP in the rear tray. For Automatic Print Head Alignment, always load paper in the rear tray.
- The paper output slot is exposed to strong light. Touch the OK button to dismiss the error message, and then adjust your operating environment and/or the position of the machine so that the paper output slot is not exposed directly to strong light.
After carrying out the above measures, if the problem continues after aligning the print head again, touch the OK button to dismiss the error, and then perform Manual Print Head Alignment.
-> [ Manual Print Head Alignment ]
If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine.
Turn off the machine, and unplug the power cord of the machine from the power supply.
Contact the service center.
**** Printer error has occurred. Turn off power then back on again. If problem persists, see the manual
"****" is displayed in the alphanumeric character and depends on the error occurred.
- 5100 is displayed:
Cancel printing, and turn off the machine. Then clear the jammed paper or protective material that is preventing the print head holder from moving, and turn on the machine again.
IMPORTANT
- Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.
- If the problem is not resolved, contact the service center.
- 6000 is displayed:
If any object is placed in front of the machine, remove it.
Open the Paper Output Tray gently, then turn the power off and back on.
- In other cases:
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
If the problem is not resolved, contact the service center.
Check the inside of the machine. If you find the protective material attached to the holder, remove it, turn the machine off, then turn it back on.
Turn the machine off, then check the inside of the machine. If the protective material remains attached, remove it and turn the machine back on.
If the problem is not resolved, contact the service center.
Turn off the machine, and unplug the power cord of the machine from the power supply.
After a while, plug the power cord of the machine back in, and then turn on the machine. If the same error occurs, contact the service center.
The Card Slot is set to Writable from USB PC or Writable from LAN PC.
You cannot print from the memory card or save the scanned data to the memory card when the Card Slot is set to Writable from USB PC or Writable from LAN PC. After writing on the memory card, select Not writable from PC in Read/write attribute in Device user settings.
The power cord may have been unplugged last while the machine was still on.
Touch the OK button to dismiss the error.
When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon ink tanks are installed properly for all colors, then start printing again.
You cannot connect to the server due to some communication error. When you have tried to access a photo sharing site, it is possible that your photos have been deleted.
Touch the OK button to dismiss the error, then try again after a while.