Movies imported to a computer are not played back smoothly (EOS 5D Mark III)

    29-Feb-2012
    8201463100

    Solution

      When playing back movies taken with your camera that have been imported to a computer:
      • They cannot be played back smoothly
      • The video or audio plays back disjointedly (frames are dropped)

      If things like this occur, please check the specifications of your computer.
      To use the bundled software to play back MOV movies, the following system environments are recommended.

      ImageBrowser EX System Requirements
      Operating SystemWindows 7 ServicePack1
      Windows Vista ServicePack2
      Windows XP Service Pack 3
      Mac OS X 10.6, 10.7
      ComputerComputer running one of the above operating systems (preinstalled), with an included USB port
      An Internet connection is required to use the auto update function.
      Computer running one of the above operating systems (preinstalled), with an included USB port
      An Internet connection is required to use the auto update function.
      CPU (Still Images)1.6 GHz or higher10.6: Core Duo 1.83 GHz or higher
      10.7: Core 2 Duo or higher
      CPU (Movies)HD (720p), SD: Core 2 Duo 1.66 GHz or higher
      Full HD (1080p): Core 2 Duo 2.6 GHz or higher
      ALL-I, IPB: Core 2 Duo 3.0 GHz or higher
      HD (720p) or SD: Core Duo 1.83 GHz or higher in 10.6, or Core 2 Duo or higher in 10.7
      Full HD (1080p): Core 2 Duo 2.6 GHz or higher
      ALL-I, IPB: Core 2 Duo 3.0 GHz or higher
      RAM (Still Images)Windows 7 (64-bit): 2 GB or more
      Windows 7 (32-bit): 1 GB or more
      Windows Vista (64-bit, 32-bit): 1 GB or more
      Windows XP: 512 MB or more
      10.6: 1 GB or more
      10.7: 2 GB or more
      RAM (Movies)HD (720p), SD: 1 GB or more
      Full HD (1080p): 2 GB or more
      HD (720p) or SD: 1 GB or more in 10.6, or 2 GB or more in 10.7
      Full HD (1080p): 2 GB or more
      InterfaceUSBUSB
      Free Hard Disk Space440 MB or more*550 MB or more
      Display1,024 x 768 resolution or higher1,024 x 768 resolution or higher

      * In Windows XP, Microsoft .NET Framework 3.0 or later (max. 500 MB) must be installed. Installation may take some time, depending on computer performance.