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    The list of the messages that appear in the display of the control panel

    18-Jul-2012
    8201608800

    Issue

    When the printer cannot continue printing for some reason (an error status), the printer beeps, the (Message) indicator comes on, and an error message that indicates the description of the error appears in the display. A Warning message appears in the display when the printer requires some remedy (a warning status) although the job is not affected.
    If either of these messages appears, perform the following procedures according to the message.

    Cause and Solution

    NOTE
    a. When multiple warnings are occurring at the same time, the Warning messages appear by rotation.
    b. When the printer is in error status and warning status at the same time, the Warning message does not appear.
    c. Even when a message with (Warning Message) appears (when the printer is in a warning status), the printer does not stop printing.
    d. For a message with the <Auto Error Skip> mark, you can skip the error by pressing the (Online) key and continue printing. However, part of the print data may be missing or it may not be printed properly. When you want to stop the process, perform a soft reset to eliminate the cause of the error, press the (Online) key, and then print again. Also, you can automatically skip the errors to which this mark is attached by setting AUTO ERROR SKIP in the SETUP menu to ON.
    MessageCause and Remedy
    <E nnn-nnnn>
    ("n" represents a number)    		Cause:
    A problem has occurred inside the printer.
    Remedy:
    Cycle the power of the printer. If the message does not disappear after cycling the power of the printer several times, contact your local authorized Canon dealer.
    <02 COOLING>Cause 1:
    The temperature of the fixing unit exceeded a fixed value after printing (especially paper with a narrower width) continuously.
    Remedy:
    Please wait a moment. The printer cools down the fixing unit automatically. It resumes the job after finishing the cool down process.

    Cause 2:
    When printing after the paper is changed from narrower one to wider one, the printer cools down the fixing unit so that the print quality is maintained.
    Remedy:
    Please wait a moment. The printer cools down the fixing unit automatically. If the message appears in the middle of printing, the printer resumes the job after finishing the cool down process. If the message appeared after the job, the message disappears and the printer stops operation after the cool down process, and the printer becomes ready to print.
    <OF OPT.CONN.ERR.>Cause:
    The duplex unit is not installed properly.
    Remedy:
    Turn the power OFF, install the duplex unit properly, and then turn it ON again.
    <11 NO "size" PAPER> Cause:
    Paper of the size specified in the application is not loaded in the paper source (in all the paper sources when PAPER SOURCE is set to AUTO; in the specified paper source when the setting is fixed).
    Remedy 1:
    Refill or load paper.
    Remedy 2:
    Press the (Feeder Selection) key, then select other paper source for the same paper size or larger paper size.
    <12 COVER OPEN>Cause:
    The front cover or top cover is open.
    Remedy:
    Close the front cover or top cover firmly. If the printer is not online, press the (Online) key.
    <13 PAPER JAM>Cause:
    Paper is jammed inside the printer.
    Remedy:
    Remove the jammed paper and set the paper cassette and covers to the original position. If the printer is not online, press the (Online) key.
    IMPORTANT
    a. If paper jams have occurred at multiple areas at the same time, the areas appear in the display by rotation.<br>
    b. If you have removed the jammed paper without opening any cover, be sure to open and close the front cover or top cover once, and then press the (Online) key.
    <14 NO "color" CART>Cause:
    The toner cartridge of Y (Yellow), M (Magenta), C (Cyan), or K (Black) is not installed.
    Remedy:
    Install the toner cartridge of the indicated color.
    <16 "color" SET ERR>Cause:
    The toner cartridge of Y (Yellow), M (Magenta), C (Cyan), or K (Black) is not installed properly.
    Remedy:
    Install the toner cartridge of the indicated color properly.
    <16 PREP."color" TNR>
    (Warning Message)    		Cause:
    The toner cartridge of K (Black), Y (Yellow), M (Magenta), or C (Cyan) is nearing the end of its life.
    Remedy:
    Although you can continue to print for a while, have ready a new toner cartridge. Replace the toner cartridge of the indicated color with a new one before printing a large amount of data.
    <16 CHG."color" TNR>Cause:
    The toner cartridge of K (Black), Y (Yellow), M (Magenta), or C (Cyan) has reached the end of its life.
    Remedy:
    Press the (Online) key. Although you can continue to print for a while, have ready a new toner cartridge. Replace the toner cartridge of the indicated color with a new one before printing a large amount of data.
    <18 FEED ERROR>Cause:
    Paper of the size or type that cannot be fed from the multi-purpose tray or paper cassettes is specified.
    Remedy 1:
    If a paper source is specified, press the (Feeder Selection) key, then set PAPER SOURCE to AUTO.
    Remedy 2:
    Press the (Feeder Selection) key, select a paper source from which paper of the specified size or type can be fed, then load paper.
    Remedy 3:
    Specify the settings for STD PAPER SIZE and STD PAPER TYPE in the FEEDER MENU options in the SETUP menu to the size or type of paper that can be loaded in the paper source.
    Remedy 4:
    Press the (Online) key, then print from the currently selected paper source. However, this may result in deterioration in print quality.
    <18 NO CASSETTE 1>Cause:
    Cassette 1 is not set.
    Remedy:
    Set Cassette 1.
    <1F OUTPUT FULL>Cause:
    The output tray is filled to the limit.
    Remedy:
    Remove the paper in the output tray.
    <1G CHG."color" TNR>Cause:
    The toner cartridge of K (Black), Y (Yellow), M (Magenta), or C (Cyan) has reached the end of its life.
    Remedy:
    Replace the toner cartridge of the indicated color with a new one.
    <1H CHK "color" CONN>Cause:
    There is a possibility that the toner cartridge of Y (Yellow), M (Magenta), C (Cyan), or K (Black) is not installed properly.
    Remedy 1:
    Remove the toner cartridge of the indicated color, then install it properly.
    Remedy 2:
    If the message appears and there is a problem with the print quality even after applying the Remedy 1, it is recommended that you remove the toner cartridge and replace it with a new one.
    <23 DOWN.MEM.FULL>
    <Auto Error Skip>    		Cause:
    The memory for registering macro and custom characters has run out and overflowed.
    Remedy 1:
    The printer continues printing by pressing the (Online) key. However, the overflowed data cannot be registered.
    Remedy 2:
    Perform a soft reset using the RESET menu, increase the free space of RAM using the following procedure, register the data again, and then print again.
    - Perform a hard reset or cycle the power of the printer (Be aware that all the data in the memory will be deleted).
    - Install an optional expansion RAM module.
    <26 SYS.MEM.FULL>
    <Auto Error Skip>    		Cause:
    The work memory required for the printer process has run out while the system is processing the data (mainly the graphics data and text data).
    Remedy 1:
    The printer continues printing by pressing the (Online) key. However, the data with which an error has occurred is not printed properly.
    Remedy 2:
    Perform a soft reset using the RESET menu, and then increase the free space of RAM using the following procedure.
    - Perform a hard reset or cycle the power of the printer (Be aware that all the data in the memory will be deleted).
    - Install an optional expansion RAM module.
    <27 JOB START ERR>
    <Auto Error Skip>    		Cause:
    The specified emulation does not exist.
    Remedy:
    Press the (Online) key to continue printing from the next data. However, the data with which an error has occurred is not printed.
    <30 MEMORY FULL>
    <Auto Error Skip>    		Cause 1:
    The work memory has run out while the system is processing the data.
    Remedy:
    The printer continues printing by pressing the (Online) key. However, the data with which an error has occurred may not be printed properly.

    Cause 2:
    (If this error has occurred while the printer is ON) The amount of memory specified in NVRAM could not be secured because the memory construction had been changed (The expansion RAM is removed).
    Remedy 1:
    The printer continues printing by pressing the (Online) key. However, the data may not be printed properly due to the change of the memory construction.
    IMPORTANT
    The memory construction of NVRAM is rewrote to a securable value when &#60;30 MEMORY FULL&#62; appears. (* The settings for RIP Once and the hard disk is restored to the default value.)
    <30 MEMORY FULL>
    <Auto Error Skip>    		Remedy 2:
    After turning the printer OFF, restore the memory to the original condition (install the removed RAM), and then print again.
    Remedy 3:
    Set EXT.RX BUFFER in the INTERFAC
    <32 2-SIDED ERROR>
    <Auto Error Skip>    		Cause:
    The printer received 2-sided printing data of paper sizes (including the orientation) or paper types unavailable for automatic 2-sided printing.
    Remedy 1:
    The printer continues printing by pressing the (Online) key. However, the data on each side is printed on two pages.
    Remedy 2:
    After performing a soft reset in the RESET menu, change the setting to a paper size or type available for automatic 2-sided printing, and then print again.
    <33 WORK MEM.FULL>
    <Auto Error Skip>    		Cause:
    The work memory for each operation mode cannot be secured.
    Remedy 1:
    The printer continues printing by pressing the (Online) key. However, the data with which an error has occurred is not printed properly.
    IMPORTANT
    When you continue printing by pressing the (Online) key, be aware that the data of macro that is already registered may be deleted.
    <33 WORK MEM.FULL>
    <Auto Error Skip>    		Remedy 2:
    Perform a soft reset in the RESET menu, increase the free space of RAM using the following procedure, and then print again.
    - Perform a hard reset or cycle the power of the printer (Be aware that all the data in the memory that the printer has received will be deleted).
    - If you are using UFR II Printer Driver, install an optional expansion RAM module. However, the problem may not be solved even after the expansion RAM module is installed.
    <35 TABLE FULL>
    <Auto Error Skip>    		Cause:
    The number of the documents in a job has exceeded 16.
    Remedy:
    The printer continues printing by pressing the (Online) key. However, the job with which an error has occurred is not printed.
    <37 CHK PPR TYPE>
    <Auto Error Skip>    		Cause 1:
    An unavailable paper type is selected.
    Remedy 1:
    The printer continues printing by pressing [Online]. However, printing is continued with the paper type assumed to be plain paper. If the type of paper loaded in the multi-purpose tray or paper cassette is not plain paper, you cannot obtain appropriate printout results.
    Remedy 2:
    Set the paper type to the appropriate one in TRAY PAPER TYPE or CASSETTE (n) TYPE (n=1, 2) , then print again.

    Cause 2:
    Color printing was performed on transparencies (Transparencies can be printed only in black and white).
    Remedy:
    Set the color mode to "Black and White", then print in black and white.
    <38 LOW IMGE QLTY>
    <Auto Error Skip>    		Cause:
    The printer cannot process the data because it is too complicated.
    Remedy 1:
    The printer continues printing by pressing the (Online) key. In this case, the printer prints with the image quality level being lowered.
    Remedy 2:
    Perform a soft reset in the RESET menu, set GRADATION LEVEL in the QUALITY MENU options in the SETUP menu to HIGH 1, and then print again.
    Remedy 3:
    If you want to print without the image quality level being lowered, install an optional expansion RAM module, and then print again.
    <39 SPL MEM.FULL>
    <Auto Error Skip>    		Cause:
    Because spool memory has run out, the printer cannot print.
    Remedy 1:
    The printer continues printing by pressing the (Online) key. However, the page with which an error has occurred is not printed.
    Remedy 2:
    Perform a soft reset in the RESET menu, specify the paper size smaller, and then print again.
    Remedy 3:
    Perform a soft reset in the RESET menu, set GRADATION LEVEL in the QUALITY MENU options in the SETUP menu to HIGH 1, and then print again.
    Remedy 4:
    If 2-SIDED PRINT. in the FEEDER MENU options in the SETUP menu is set to ON, specify OFF, and then print again.
    Remedy 5:
    Change the setting for HALFTONES in the QUALITY MENU options in the SETUP menu, and then print again.
    Remedy 6:
    Install an optional expansion RAM module, then print again.
    <41 CHK PAPER SZE>Cause 1:
    The size of the paper loaded in the multi-purpose tray or paper cassette is different from the setting for TRAY PAPER SIZE or CASSETTE (n) SIZE (n=1, 2) specified from the computer or control panel.
    Remedy:
    Match the size specified in TRAY PAPER SIZE or CASSETTE (n) SIZE (n=1, 2) and the size of the loaded paper, and then press the (Online) key.

    Cause 2:
    You are using UFR II Printer Driver, and you loaded custom paper of its long edges 215.9mm or less in portrait orientation and printed when TRAY PAPER SIZE or CASSETTE (n) SIZE (n=1, 2) was set to MIXED SIZES.
    Remedy:
    Load the paper in landscape orientation, then print again.

    Cause 3:
    When UFR II Printer Driver was not used, custom size paper was loaded in landscape orientation to print.
    Remedy:
    Load the paper in portrait orientation, then print again.

    Cause 4:
    SPECIAL MODE J in the USER MAIN. options in the SETUP is set to OFF.
    Remedy:
    Set SPECIAL MODE J to ON, then print again.
    <52 RAST.MODE ERR>
    <Auto Error Skip>    		Cause:
    The printer received data in format that it does not support during printing in the Raster mode.
    Remedy 1:
    The printer continues printing by pressing the (Online) key. However, the data may not be printed properly.
    Remedy 2:
    Print again using a printer driver that supports image data formats.
    <53 SEC.PRINT ERR>
    <Auto Error Skip>    		 Cause 1:
    Secured print data is sent from a printer driver that is not for LBP5360.
    Remedy:
    Press the (Online) key to cancel the job.

    Cause 2:
    The printer received secured print data when the hard disk cannot be used.
    Remedy:
    Press the (Online) key to cancel printing, set HARD DISK in the CONTROL MENU options in the SETUP menu to ON, perform a hard reset, and then print again.

    Cause 3:
    The number of the jobs exceeded the amount of jobs the printer can save as secured print jobs (You can save up to 64 secured print jobs in the hard disk.)
    Remedy:
    Press the (Online) key to cancel printing, delete any unnecessary secured print jobs, and then print again.

    Cause 4:
    The amount of the job data exceeded the amount of job data that you can save on the hard disk as secured print jobs (You can save the data in total of up to 4GB of secured print jobs, stored jobs, and paused jobs in the hard disk. However, when SECURED TYPE in the CONTROL MENU options is set to PDL, you can save only up to 1.88GB of data.
    Remedy:
    Press the (Online) key to cancel printing, resume any paused jobs or delete unnecessary secured print jobs, and then print again.
    <53 STORE ERROR>
    <Auto Error Skip>    		Cause 1:
    The data for which a stored job print is specified is sent from a printer driver that is not for LBP5360.
    Remedy:
    Press the (Online) key to cancel the job.

    Cause 2:
    The data cannot be saved on the hard disk because there is not sufficient free space in the hard disk.
    Remedy:
    The printer is ready to print by pressing the (Online) key, ignoring the print data.

    Cause 3:
    The number of the jobs exceeded the number of jobs you can save on the hard disk.
    Remedy 1:
    The printer is ready to print by pressing the (Online) key, ignoring the print data.
    Remedy 2:
    Delete any unnecessary jobs from among the jobs saved on the hard disk.

    Cause 4:
    The amount of the print jobs exceeded the amount of jobs you can save on the hard disk.
    Remedy 1:
    The printer is ready to print by pressing the (Online) key, ignoring the print data.
    Remedy 2:
    Delete any unnecessary jobs from among the jobs saved on the hard disk.
    <55 HDD ERROR>
    <Auto Error Skip>    		Cause:
    An error has occurred in the hard disk.
    Remedy 1:
    The printer reformats the hard disk automatically.
    Remedy 2:
    The printer starts up with its settings not using the hard disk by pressing the (Online) key. However, you cannot print with the functions that require the hard disk.
    Remedy 3:
    Contact your local authorized Canon dealer for servicing.
    <56 HDD ERROR>Cause:
    An error has occurred in the hard disk.
    Remedy:
    Format the hard disk in HDD MAINTENANCE in the USER MAIN. options in the SETUP menu. If the same error occurs, you need to replace the hard disk. Contact your local authorized Canon dealer for servicing.
    <57 RIP ONCE ERR.>
    <Auto Error Skip>    		Cause 1:
    The printer cannot continue to print multiple copies using RIP Once because the hard disk has run out of free space.
    Remedy 1:
    Divide the job into multiple jobs, then print again.
    Remedy 2:
    Set RIP ONCE in the CONTROL MENU options in the SETUP menu to OFF, and then perform a hard reset. (The functions of RIP Once become disabled.)
    Remedy 3:
    A copy of the data is printed by pressing the (Online) key.

    Cause 2:
    The number of the copies that the printer can process exceeded when printing in the [Edit and Preview] mode.
    Remedy 1:
    Print all the print jobs again using the printer driver for this printer.
    Remedy 2:
    Reduce the number of the pages you print at a time and print again with the jobdivided into multiple jobs.
    <58 JOB MEM.FULL>
    <Auto Error Skip>    		Cause:
    There is not sufficient free RAM space to process jobs.
    Remedy 1:
    If you are processing multiple jobs at once, press the (Online) key to cancel printing, wait for other jobs complete, and then print again.
    Remedy 2:
    If the job data is too large, divide the job and print again.
    <59 JOB RX ERROR>
    <Auto Error Skip>    		Cause:
    The printer received any unanalyzable data while it is receiving a job, or it timed out.
    Remedy 1:
    Press the (Online) key to cancel printing, then print again.
    Remedy 2:
    A problem may be occurring in the network you are using. Check the status of the network that you are using.
    <60 KEY MNG.ERR.1>Cause:
    The file related to key management is broken.
    Remedy:
    Select the SETUP menu -> the INTERFACE MENU options -> NETWORK MENU -> REMOTE UI SET. -> SSL, and then make sure that OFF is specified. After that, restart the printer, and then regenerate the key and certificate and specify the settings for SSL from the Remote UI. After setting the key management and SSL, restart the printer again.
    <60 DECODE ERROR>Cause:
    The printer could not analyze encrypted secured print data.
    Remedy:
    Perform a soft reset using the RESET menu, then print again.
    <9E CHK "color" LOC>Cause:
    The toner cartridge of Y (Yellow), M (Magenta), C (Cyan), or K (Black) is not installed in the appropriate position.
    Remedy:
    The toner cartridges of each color are installed in order of black, yellow, cyan, and magenta from the top. Reinstall the toner cartridge of the indicated color in the appropriate position.
    <9G CHK "color" TNR>
    (Warning Message)     		Cause:
    There is a possibility that a used toner cartridge whose life has once reached the end of its life is installed.
    Remedy 1:
    Check if there is any problem with the toner cartridge of the indicated color.
    Remedy 2:
    If the message appears and there is a problem with the print quality even after applying the Remedy 1, it is recommended that you remove the toner cartridge of the indicated color and replace it with a new one.
    <A4 nn ERROR>
    ("nn" represents two-digit alphanumeric characters)    		Cause:
    A problem has occurred and the printer does not operate properly.
    Remedy:
    Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
    <A5 nn ERROR>
    ("nn" represents two-digit alphanumeric characters)    		Cause:
    A problem has occurred and the printer does not operate properly.
    Remedy:
    Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
    <A7 nn ERROR>
    ("nn" represents two-digit alphanumeric characters)    		Cause:
    A problem has occurred and the printer does not operate properly.
    Remedy:
    Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
    <D7 nn ERROR>
    ("nn" represents two-digit alphanumeric characters)    		Cause:
    A problem has occurred and the printer does not operate properly.
    Remedy:
    Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
    <D8 LAYOUT ERROR>Cause:
    The page cannot be laid out because the memory has run out.
    Remedy 1:
    Set [Graphics Mode] in UFR II Printer Driver to [Raster Mode], then print again.
    Remedy 2:
    After performing a soft reset using the RESET menu, perform a hard reset to increase the free memory space or cycle the power of the printer, and then print again. (Be aware that all the data in the memory that the printer has received will be deleted.)
    Remedy 3:
    The printer continues printing by pressing the (Online) key. However, the data with which an error has occurred is not printed properly.
    <D8 VERSION ERROR>Cause:
    You tried to print from a printer driver that is not for LBP5360.
    Remedy :
    Print from the printer driver for LBP5360.
    <D8 SYNTAX ERROR>Cause:
    Invalid data is sent when printing using UFR II Printer Driver.
    Remedy 1:
    Press the (Online) key to continue printing from the next data. However, the page with which an error has occurred and its subsequent pages are not printed.
    Remedy 2:
    Confirm the data to be printed, then print again.
    <D8 nn ERROR>
    ("nn" represents two-digit alphanumeric characters)    		Cause:
    A problem has occurred and the printer does not operate properly.
    Remedy:
    Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
    <E7 CHK FIX.UNIT>
    (Warning Message)    		 Cause:
    The fixing unit is not installed or installed improperly.
    Remedy:
    Install the fixing unit properly.
    <F9-nn PWR OFF>ON>
    ("nn" represents two-digit alphanumeric characters)    		Cause:
    A problem has occurred while the printer is processing print data.
    Remedy:
    Cycle the power of the printer. If the message appears even after cycling the power of the printer, note down the message in the display, and contact your local authorized Canon dealer.
    <FM SIZE ERROR>
    <Auto Error Skip>    		Cause:
    There is some font with its size exceeds the pseudo-scalable font size.
    Remedy:
    The printer continues printing by pressing the (Online) key. However, the characters with which an error has occurred are not printed properly.
    <FM SCALE ERROR>
    <Auto Error Skip>    		Cause:
    There is a character in which the number of coordinate points on the contour lines exceeds the limitation of a pseudo-scalable font.
    Remedy:
    The printer continues printing by pressing the (Online) key. However, the characters with which an error has occurred are not printed properly.
    <HF HDD FULL>
    <Auto Error Skip>    		Cause:
    Free space in the hard disk has run out.
    Remedy 1:
    The printer is ready to print by pressing the (Online) key, ignoring the current process. Remedy 2:
    Delete any unnecessary data from among the data saved on the hard disk.
    <PC LOAD "size">Cause:
    The paper of the size specified in the application is not loaded in the paper cassette or multi-purpose tray, or the paper source for the different paper size is selected.
    Remedy 1:
    Load the paper of the size selected in the application (or the one specified by scaling factors).
    Remedy 2:
    If you are using the multi-purpose tray, check the size of the paper in the multi-purpose tray, and when the size does not match the size specified in the application (or the one specified by scaling factors), specify the setting properly.
    Remedy 3:
    Press the (Feeder Selection) key, then select the paper cassette in which the paper of the matched size is loaded.
    Remedy 4:
    Press the (Online) key, then print to the currently loaded paper forcibly. If you are using the multi-purpose tray, the paper size setting for the multi-purpose tray automatically changes to the setting specified in the application.
    IMPORTANT
    If you open the front cover or top cover when the message &#60;PC LOAD "size"&#62; is displayed, the message may disappear. However, be sure to follow the directions in the displayed message to change the paper.
    <SL CHECK TONER>Cause:
    Packing materials are attached to any toner cartridge of Y (Yellow), M (Magenta), C (Cyan), or K (Black).
    Remedy:
    Remove the packing materials of the toner cartridge.









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