Issue
The following are probable causes when the message <13 PAPER JAM> appears in the display on the control panel. Follow the described instructions.
Cause and Solution
Cause:
Paper is jammed inside the printer.
Remedy 1:
Refill or load paper.
Remedy 2:
Remove the jammed paper and set the paper cassette and covers to the original position. If the printer is not online, press [Online].
See Related Information about the following title(s) at the end of this page as needed.
IMPORTANT
a. If paper jams have occurred at multiple areas at the same time, the areas appear in the display by rotation.
b. If you have removed the jammed paper without opening any cover, be sure to open and close the front cover once, and then press [Online].