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31 Mar 2017 (Updated)

    To Users of the PowerShot S100 Digital Camera


    Thank you for using Canon products.

    Update: Please note that the free repairs described below, which we announced on June 28, 2012, will end on September 30, 2017.

    It has been confirmed that some PowerShot S100 digital cameras encounter a lens error caused by a disconnected part inside the camera. This announcement conveys the details of the issue and Canon's service policy for affected cameras.

    Canon continuously strives to provide our customers with high quality, reliable products that can be used with confidence. We offer our sincerest apologies to any customers who have been inconvenienced.

    Phenomenon
    Some PowerShot S100 units (with the serial numbers listed below) may encounter a lens error due to a part becoming disconnected inside the lens. In particular, this lens error may occur when the camera is used in certain environmental conditions such as high temperature and / or humidity.

    Affected Products
    Some of the PowerShot S100 Digital Cameras within the following serial number range:

    The first and second digits of the camera's serial number are any number from "29" through "41".
    For example: "29xxxxxxxxxx", "30xxxxxxxxxx"...."41xxxxxxxxxx"

    (The [x] characters shown above represent the remaining characters of the product's serial number.)

    Market Support
    Affected products that exhibit this phenomenon will be repaired free of charge, regardless of the warranty status, if it is confirmed that the lens error has been caused by disconnection of the part inside the lens.

    Support
    Please contact your nearest service center on the availability date for servicing.

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