Canon Professional Services (CPS) - Canon Philippines
Canon Professional Services (CPS) is an exclusive membership programme for Canon professional photographers. The membership allows exclusive access to a range of benefits including priority repair service; free back-up equipment loan during repair periods and discount on labour fee.1
Key Benefits for CPS Members
Up to 20% Discount on Labour Fees
Receive up to 20% discount on labour fees from Canon Service & Repair centres.
Priority Repair Service
Dedicated lounge for Pro shooters, designated technician, and VIP room.
Free Back-up Equipment Loan
Enjoy privilege of free back-up photographic equipment loan service in the event of Priority Repair Service turnaround time cannot be met.
External Cleaning Service
Enjoy UNLIMITED cleaning from Canon Service & Repair centres within each membership year.
Get yourself the Canon Professional Services membership by registering your equipment with us, and enjoy the exclusive benefits you deserved!
CPS Packages (Benefit Comparison)
| Silver | Gold | Platinum | |
|---|---|---|---|
| Membership Fee | FREE | Php 3,000 | Php 6,000 |
| Priority Service | Yes | Yes | Yes |
| While-You-Wait Service | Yes |
Yes | Yes |
| Repair Time 2 | 5-working days | 4-working days | 2-working days |
| External Cleaning | CMP unit: Free, 1-day express cleaning. Max. of 1 time/unit/year Non-CMP: Chargeable |
CMP unit: Free, 1-day express cleaning. Max. of 2 times/unit/year Non-CMP: Chargeable |
CMP unit: UNLIMITED Non-CMP unit: Discounted |
| Repair Cost | 10% discount on parts and labor fee | 15% discount on parts and labor fee | 20% discount on parts and labor fee |
| Service Unit3 | Yes | Yes | Yes |
| Loan/Evaluation Unit | Yes, upon request, based on availability. Max. of one (1) Pro body or one (1) Pro lens or one (1) Pro Video | Yes, upon request, based on availability. Max. of one (1) Pro body or one (1) Pro lens or one (1) Pro Video | Yes, upon request, based on availability. Max. of one (1) Pro body or two (2) Pro lens or one (1) Pro Video |
| Delivery of Repaired Unit | N/A | Chargeable | Free-Warranty Charegeable - Out of Warranty |
| Premium Fee per Unit4 | Php 1,000 | Php 1,000 | Php 1,000 |
| Printing Services5 | Discounted Rates | Discounted Rates | Discounted Rates |
1Terms and conditions apply.
2If parts are available.
3If unit cannot be repaired on specified days, upon request, based on availability
4Free for first 5 units
5Up to A3+
Frequently asked questions (FAQs)
1) What are the requirements for the CPS program?
An applicant should be a full-time imaging professional. Status should be supported by relevant documents such as, but is not limited to, business permits, DTI certificates, BIR receipts, etc. Tear sheets and/or links to online portfolios should also be presented.
An applicant should also own the required number of qualifying camera/lens units.
Only locally purchased units are eligible for registration. Equipment Ownership Requirements: 1 unit EOS 7D /EOS R or Higher and 2 units Pro Lenses or 2 units EOS 1DX Mark II and 3 units Pro Lenses or 1 unit XLH1, XLH1S, XHA1, XHG1, XHA1s, XHK1s, XF300, XF305, XF100,XF1052)
2) How do I apply for the CPS program?
Download the application form at https://ph.canon/en/consumer/web/cps-application
Submit the completed application form together will all the other required documents to the Canon Customer Care Center at G/F Commerce and Industry Plaza, Campus Ave. cor Park Ave., Mckinley Hill, Taguig City. You can also send a soft copy of the documents to cps@canon.com.ph. Your submission will be construed as your agreement to the CPS Terms and Conditions.
3) I have Canon professional equipment bought outside the Philippines. Can I apply for the CPS program?
Only locally purchased units are eligible for the CPS program. You can still have your equipment serviced but privileges of the CPS program cannot be applied to them.
4) What is the period of my membership?
One (1) Year and subject for renewal. Canon might request a member to update his membership status and details even within the one (1) year period.
5) How long does it take for me to get my CPS card?
Your CPS card will be issued within 1 to 2 months after approval of your membership. Submission of requirements does not guarrantee approval of your application. Should you want to avail of the CPS program privileges without your card, please approach the Canon Professional Service Officer present at the service center and he will assist you/your concerns.
6) I don't want to be a member of CPS anymore. How do I cancel my membership?
Please notify us of your cancellation of membership by emailing cps@canon.com.ph.
7) I want my whole company to be part of the CPS program. Is there an Institutional CPS program that we can avail of?
Please notify us of your intent of having your whole company entered to the CPS Program. Email us at antonni_cuesta@canon.com.ph.
8) What does "major event support" mean?
Canon supports selected major events on a regular basis. Support can vary from on-site cleaning services and technical support to special loan programs where the CPS members can reserve and borrow equipment from our Canon Customer Care Center for the sole purpose of using it for a given event.
9) What does "qualifying units" mean?
These are the eligible units that an applicant is required to own prior to his/her membership to the CPS program.
10) What does "service units" mean?
These are the units that are eligible for expedited and discounted service under the CPS program.
11) Can I share my privileges as a CPS member to my friends?
No. The CPS privileges are only for its members. Only those items that have been registered in the program is eligible for the special service and repair discounts.