When Installing the Printer Driver from the CD-ROM, the Printer Is Not Recognized Automatically Even After the USB Cable Is Connected
31-Oct-2011
8100074200
Issue
When installing the printer driver from the CD-ROM, the printer is not recognized automatically even after the USB cable is connected.
When installing the printer driver from the CD-ROM, the printer is not recognized automatically even after the USB cable is connected.
Cause and Solution
The USB cable has already been connected and the printer is ON before installing the printer driver.
Perform the following procedure.
1. Turn the printer OFF. [Turning the Printer ON/OFF]
2. Disconnect the USB cable.
3. Connect the USB cable again.
4. Turn the printer ON. [Turning the Printer ON/OFF]
Turn the printer ON. [Turning the Printer ON/OFF]
Make sure that the printer and computer are connected with the USB cable properly.
Use a USB cable appropriate for the USB interface of this printer. The USB interface is USB 2.0 Hi-Speed and USB Full-Speed (USB1.1 equivalent).
Additionally, use a USB cable with the following symbol.
Uninstall the USB class driver. [Uninstalling the USB Class Driver]