Issue
To ensure optimum performance, use only paper that falls within the specifications in the following lists. Using inappropriate paper may result in deterioration in print quality or paper jams.
Cause and Solution
IMPORTANT
Operational requirements and restrictions are indicated at the end of this page. Be sure to read these items carefully in order to operate the printer correctly, and to avoid damage to the printer.
Paper size:
The following shows the paper sizes that can be used with this printer. The symbol "
" indicates that the paper is available for the 1-sided printing and automatic 2-sided printing; the symbol "
" indicates that the paper is available for only 1-sided printing; and the symbol "X" indicates that the printing cannot be performed.
Paper Size | Paper Source |
| Multi-purpose Tray | Cassette 1 | Cassette 2 |
(Optional) |
A4 | | | |
B5 | | | |
A5 | | | |
Legal | | | |
Letter | | | |
Executive | | | |
Statement | | X | X |
8.5 x 13 | | | |
16K | | | |
Custom Paper Size | *1 | *2 | *2 |
Envelope DL | | X | X |
110.0 mm x 220.0 mm |
Envelope COM10 | | X | X |
104.9 mm x 241.3 mm |
Envelope C5 | | X | X |
162.0 mm x 229.0 mm |
Envelope Monarch | | X | X |
98.5 mm x 190.5 mm |
Envelope B5 | | X | X |
176.0 mm x 250.0 mm |
Index Card | | X | X |
76.2 mm x 127.0 mm |
*1 Custom size paper that is 76.2 to 215.9 mm wide and 127.0 to 355.6 mm long can be loaded.
*2 Custom size paper that is 148.0 to 215.9 mm wide and 210.0 to 355.6 mm long can be loaded.
Paper type:
The following shows the paper types that can be used with this printer. The symbol "
" indicates that the paper is available for the 1-sided printing and automatic 2-sided printing; the symbol "
" indicates that the paper is available for only 1-sided printing; and the symbol "X" indicates that the printing cannot be performed.
Paper Type | Printer Driver Setting | Paper Source |
Multi-purpose Tray | Cassette 1 | Cassette 2 |
(Optional) |
Plain paper | 60 - 105 g/m2 | [Plain Paper] | | | |
[Plain Paper H]*1 | | | |
[Rough Paper]*2 | | | |
Heavy paper | 106 - 120 g/m2 | [Heavy Paper 1] | | X | X |
121 - 176 g/m2 | [Heavy Paper 2] | | X | X |
177 - 220 g/m2*3 | [Heavy Paper 3] | | X | X |
Transparency (Black and white printing only) | [Transparency] | | X | X |
Label | [Label] | | X | X |
Coated paper | 105 - 120 g/m2 | [Coated Paper]*4 | | X | X |
Envelope | *5 | | X | X |
*1 Specify this option if you want to give a gloss to plain paper (75 - 105 g/m2) to be printed.
*2 Specify this option when a paper jam occurs or when you want to improve the fixation on printing coarse paper (75 - 105 g/m2) with [Plain Paper] selected.
*3 It is not recommended to print on heavy paper that weighs between 177 and 220 g/m2. However, specify [Heavy Paper 3] if you have to perform the printing.
*4 When you print coated paper that weighs between 121 and 160 g/m2, set [Paper Type] to [Coated Paper], click [Finishing Details] in the [Finishing] sheet, click [Advanced Settings] in the [Finishing Details] dialog box, and then set [Fixing Mode] in the [Advanced Settings] dialog box to [Mode 1].
*5 When printing envelopes, the printer automatically applies the appropriate print mode to the envelope type by specifying [Output Size] in the [Page Setup] sheet.
Plain paper:
This printer can print plain paper that is 76.2 to 215.9 mm wide, 127.0 to 355.6 mm long, and that weighs between 60 and 105 g/m2, including the standard paper sizes: A4, B5, A5, Legal, Letter, Executive, Statement, 8.5 x 13, 16K, and Index Card.
Plain paper can be loaded in the paper cassettes and multi-purpose tray. Also, paper at a size of A4, Legal, Letter, or 8.5 x 13 is available for automatic 2-sided printing.
Heavy paper:
This printer can print heavy paper that is 76.2 to 215.9 mm wide, 127.0 to 355.6 mm long, and that weighs between 106 and 216 g/m2, including the standard paper sizes: A4, B5, A5, Legal, Letter, Executive, Statement, 8.5 x 13, 16K, and Index Card (However, it is not recommended to print on heavy paper that weighs between 177 and 220 g/m2. Set [Paper Type] in the [Paper Source] sheet in the printer driver to [Heavy Paper 3] if you have to perform the printing.).
Heavy paper can be loaded in the multi-purpose tray. Also, heavy paper at a size of A4, Legal, Letter, or 8.5 x 13 that weighs between 106 and 120 g/m2 is available for automatic 2-sided printing.
Transparency:
This printer can print A4 and Letter size transparencies.
Label:
This printer can print labels.
Coated Paper:
This printer can print coated paper. Coated paper is to be loaded in the multi-purpose tray.
Also, coated paper at a size of A4, Legal, Letter, or 8.5 x 13 that weighs between 105 and 120 g/m2 is available for automatic 2-sided printing.
Index Card size media:
This printer can print Index Card size media.
Envelope:
The envelopes that can be used with this printer are as follows:
*You cannot use envelopes at sizes of DL, COM 10, Monarch, and C5 that have a flap on the short edge.
Abbreviations of paper sizes:
The following shows the abbreviations of paper sizes that are marked on the paper cassette.
Paper Size | Paper Guides |
Legal | LGL |
Letter | LTR |
Executive | EXEC |
IMPORTANT
a. Print speed may drop depending on the settings for the paper size, paper type, and print copies.
- Envelope: Approximately 3.2 pages/min.
b. When continuously printing the paper that is less than 210.0 mm wide, the safety function that prevents damages caused by heat may slow the print speed down in stages. (The print speed may be as slow as approximately 1.6 pages/min.)
c. Printing speed drops when printing heavy paper.
d. Transparencies can only be printed in black and white.
e. Thoroughly fan the transparencies before loading them as they may stick to each other.
f. Printing speed drops when printing transparencies.
g. Do not use the labels in the following conditions. Using inappropriate labels may result in paper jams that are difficult to clear or may result in damage to the printer.
- Peeled labels or partly used labels
- Coated labels that are easily peeled off from the backing sheet
- Labels with uneven adhesive
h. Printing speed drops when printing labels.
i. Do not use the following types of envelopes. Using inappropriate envelopes may result in paper jams that are difficult to clear or may result in damage to the printer.
- Envelopes with fasteners or snaps
- Envelopes with address windows
- Envelopes with adhesive on the surface
- Wrinkled or creased envelopes
- Poorly manufactured envelopes in which the glued parts are uneven
- Irregularly-shaped envelopes
j. Before loading the envelopes, flatten the stack of envelopes to release any remaining air, and press the fold lines along the edges tight.
k. Do not print on the reverse side (glued side) of envelopes.
l. When loading envelopes at sizes of DL, COM10, C5, or Monarch, load them so that the flap is toward the left of the printer when viewed from the front.
(
: Feeding direction)
m. When printing envelopes of the Envelope B5 size, close the flaps and load them so that the envelopes are printed from the top (the edge with the flap).
(
: Feeding direction)
n. Printing speed drops when printing envelops.
NOTE
When printing envelopes, they may be creased.